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We recently changed the KRA for the CSMs from ARR to NRR. What trainings & changes should we be looking at to prepare the team and get them ready to deliver results? I also want to get an idea of how …
Hello all, I am quite new to the Customer Success space but have worked with great customer success colleagues in close partnership as a Product Manager for several years. Recently, I've been explorin…
While many customer success teams track metrics such as churn rate and customer satisfaction, measuring the impact of customer success on the overall business is important to me. How can I tie my CS e…
I was listening to a recent GGR podcast with Greg Daines - 10 Customer Churn Benchmarks for Saas Leaders - and I was intrigued by the concept, "Measurable results is one of the largest factors in long…
What is your NDR rate goal for your team and why? Are you taking into consideration the macroeconomic environment in 2023 when goal-setting? In your opinion, what would you set as your NDR rate goal f…
Hello, Looking for US based vendor recommendations for companies that create video customer testimonials. Thanks in advance!
I was asked yesterday how to extract value, and ensure profitability, from a high number of very low value customers. The scenario is that there are 10,000 customers, with that number growing fast, pa…
Hi All, Just wondering if anyone has got any insights or experience on how ChatGPT can be used for supporting customers for a SaaS product. Many thanks in advance. Mona
Hey All - I'm fascinated by this community of brilliant people. With that said, I'm starting with a close to 2 year old start up and they're beginning to invest in cx/customer success. Because they ha…
Recent disruptions of service affecting major CSPs have highlighted the importance of having a multi-cloud environment and backing up customer data. One of the main benefits of a multi-cloud environme…
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