November 17, 2023 - The GGR Community Week in Review

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Heather Wendt
Heather Wendt HLAdmin, Member Posts: 312 Gain Grow Retain Staff
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edited November 2023 in GGR Cafe

November 17, 2023

Welcome to the new "GGR Community Week in Review"! Each week, a single post will share the various opportunities, resources, and great conversations that happened in your community over the last week.

Conversations

November Question of the Month

Get involved in the conversation about Digital Customer Success and Customer Education

Recommendations for customer facing video storage tools

How are you handling customer meeting recordings, especially from Zoom?

Seeking Input on the Usefullness of AI Bots for CS Learning and Coaching

Have thoughts about how AI can help with CS data training? Jump in and share them!

Pivot

Have some experience and/or with pay for success to subscription model? Let's share some insights!

Designing Success Framework for Clients

How are you helping your customers define success with your product?

Events

🗨️ GGR CS Leadership Office Hours

Customer Success leadership can be an isolating role. Especially when you are leading a newer team or trying to transition the role of CS within your organization.

GGR Office hours is here to help break down silos!

Every other week, join the call to connect with your peers and talk about topics that are impacting CS leaders around the globe.

On these calls you can hear the successes, the roadblocks, and collaborate with others facing similar situations.

Our last Office Hours of the year will be:

Thursday, December 7th and Thursday, December 21st at 11am ET

Sign up here

Resources

🎙️ Podcast

This week, Jeff talks about the need to include 3-layers of education (product, business, and market) in our customer education. Each of these areas help strengthen the way customers engage with your product, moving it from a task into a strategy.

Take a moment to listen to this 6 minute recording

📝 Blog

Did you know that in 2003, the British Cycling team had not won a single Tour de France race? But in 10 short years, head coach Sir Dave Brailsford was able to turn things around and they won 6 of 7 races?

So what does that have to do with Customer Success?

The same strategy used to build a winning cycling team can be utilized to build a winning customer success team.

Based on incremental changes, we see that over time, these small adaptations can result in a large impact.

@Anita Toth walks through the process of helping your team move into the retention game in a big way.

Check out the blog

2023 Demopalooza Demo Videos

Well, our first ever GGR Demopalooza is in the books, and man, what a ride! We were able to bring together 20 vendors from a variety of tech categories into a 4-day binge watch party.

Missed out or wish you could have had someone else on the call to see a particular vendor?

Great! We have worked with our vendors, and we have the demos broken into separate recordings to make it easy for you to share or watch*.

Head over to the Resource tab and check them out!

*Videos are available for participating Vendors

**You must be logged into your GGR profile to access

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🏃‍♂️**Are you interested in becoming a content contributor for GGR? SIgn up here!

Community Updates

🔎 Search

Your ability to find content has become easier than ever. Using the search feature, type in what you are looking for and then you can drill down with the new options Higher Logic Vanilla has added.

Focus in on content type (Discussions, Articles, Events, etc) or by author, or even a date range to eliminate older and less relevant posts.

*BEST PRACTICE - do a quick search before starting a new conversation to prevent silo'd conversations

🗒️ Tags

We have expanded the tags to give you a broader way to find relevant conversations around topics of interest. Scroll down to the Tag Cloud, click a tag and go.

*BEST PRACTICE - Be sure to add tags to your posts to make it easier for your peers to find your conversation!

That's it for this week! We will see you next week with more information.

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