April 19, 2024 - Week in Review

Heather Wendt
Heather Wendt HLAdmin, Member Posts: 308 Gain Grow Retain Staff
GGR Staff 5 Likes First Anniversary 5 Insightfuls

April 19, 2024

Spring is finally starting to show its face in the Rocky Mountains. It is the time of year that I feel inspired to do new things or shake up something that is working but could be better. It just feels like a time of new beginnings and I can’t help but want to do some spring cleaning and updating!

Take a look at what is going on with GGR, and let’s jump in and collaborate!


Live in the Bay Area? Get registered and join us!

✨ There is still some time! GGR Live is kicking off 2024 in San Francisco! We have a terrific panel that is going to come to talk about how CS Leaders can continue to strengthen their value to the organization in a variety of ways.

April 24 at Par3 in San Mateo is going to be a time of networking and collaborating! We hope to see you there!

Register for the April event

**Not in the Bay Area? Let us know where you would like to see a GGR Live event this year!


🗨️ GGR CS Leadership Office Hours

The GGR Leadership Office Hours are a great way to connect with your peers through conversations about leading CS topics.

Wondering if it is worth it? Here is some feedback from our latest event:

These present a unique opportunity to bounce ideas off other professionals. The format is great, just enough of a start to get us in the right mindset, time for collaboration and close with key takeaways. Thank you for hosting these, I look forward to more!

Our 2024 schedule is now available here, and our next meetup is Thursday, May 2 and is being led by Jenny Weigle, Chief Community Office and Strategic Consultant with Jenny.Community, LLC. Our focus will be 'How to Cross-Promote Community and CS Events' and learning how to use a customer community to maximize attention and share insights long after the event is over to scale more effectively.

Be sure to register!


Office Hours Hosting Spots Available

Have a topic you would like to bring to your peers for discussion and collaboration? Our Leadership Office Hours are a great way to start the conversation, and the good news is that you are spending just a few minutes introducing it to kick off the conversation. Sound interesting? Take a moment to share your interest here.

Best Practices (Conversations)

Check out some of the great conversations happening on GGR. Click the title to see the full conversation and share your insights!

Biggest pain points

@AnthonyEm is wanting to gain some insights about what is keeping CS leaders in SaaS up at night. Let’s share some thoughts on this!


A suggested method for connecting our Product team into customer meetings

@Jennifer Frances started a great conversation a while ago about how to build some stronger cross-collaboration with internal teams, especially during customer meetings. Would love to hear how you are doing this and what struggles you might be having here!


Cancellations and how your handle them?

@Brian O’Keeffe started a conversation last year that bears dusting off…what does your cancellation experience/process look like? Do you chase down everyone in danger? Is there a triage process you use to be more effective? Great topic of discussion to jump into!


2nd Quarter Introductions

Our new quarter Introduce Yourself Thread has started! GGR has grown dramatically just in the 2 years I have been here (we have added 5,200 new members in that time!) and it can be difficult to know who else is in the community.

If you haven't taken time yet to hop on and share a bit about who you are (regardless of how long you have been here), click the link and learn about your peers and share a bit about yourself!


Have a GGR story?

Has the GGR community inspired, helped, or impacted you? We would love to hear how! Share your story here.


Now Launched! CS Leaders Group

Are you a CS Leader who has been missing the ability to connect directly with other leaders? GGR hears you and wants to help. In this new group, members are vetted before being allowed to join, ensuring that you 1) know that you are talking directly to peers, and 2) have conversations that are not part of the entire GGR membership (your conversations are private!)

If this is something that you would benefit from, take a moment to fill out a quick form so we can review your request and get you in this private area within GGR! Access the form here.

Member Highlights

Welcome to Our New Members!

@CatherineHackney, @Romain Delaplace, @Cameron Klapwyk, @Niyaz, @Moose3173, @Semaj Richardson, @ Lika, @chloelelann, @sofmata, @Russ Hatfield, @Darmbruster1, @Pratheek, @Alligolden, @CSOps_DefenseTech, @AWilliams, @DMF49, @Chad McNeal, @Swapnil Sallmath

Congratulations to all of our Members Moving Up the Ranks!


@CatherineHackney, @ScottSel2, @hunter, @Moose3173, @Becky, @sofmata, @Russ Hatfield, @AWilliams

Celebrating Anniversaries!

1st Year

@ScottSel2, @hunter, @andreabchnn

3rd Year

@Amanda Watson


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