May 10, 2024 - Week in Review

Heather Wendt
Heather Wendt HLAdmin, Member Posts: 308 Gain Grow Retain Staff
GGR Staff 5 Likes First Anniversary 5 Insightfuls
edited May 21 in GGR Cafe

May 10, 2024

CS as a revenue driver is a pretty hot topic right now. How are you seeing this push? For many it can feel like a breach of confidence to have the CSM/Customer relationship muddied by a sales push. But what if you reframe it? When I go to the doctor and they recommend that I have some test done, I can see it as a money grab, but if I have a good relationship, I more likely see it as them trying to help me live my best life. As a partner/coach/trusted advisor, if your focus is on how to help your customers ‘live their best life’ through your product, your recommendations move away from the used car lot sales persona and into a space where you are helping them succeed, and that can be a relationship-strengthening space.


🗨️ GGR CS Leadership Office Hours

The GGR Leadership Office Hours are a great way to connect with your peers through conversations about leading CS topics.

Wondering if it is worth it? Here is some feedback from our latest event:

These present a unique opportunity to bounce ideas off other professionals. The format is great, just enough of a start to get us in the right mindset, time for collaboration and close with key takeaways. Thank you for hosting these, I look forward to more!

Our 2024 schedule is now available here, and our next meetup is Thursday, May 30th and will led by @Adrian.

Be sure to register!


Office Hours Hosting Spots Available

Have a topic you would like to bring to your peers for discussion and collaboration? Our Leadership Office Hours are a great way to start the conversation, and the good news is, you are spending just a few minutes introducing it to kick off the conversation. Sound interesting? Take a moment to share your interest here.

BEST PRACTICES (Conversations)

Check out some of the great conversations happening on GGR. Click the title to see the full conversation and share your insights!

SuccessCoaching CCSM Certifications
@ShoubhikRoy joined the GGR conversation this week with a request for help and insights. As someone looking to break into CS from a non-SaaS background, there are certifications and resources being considered. Would you be willing to share your thoughts on some of the certification programs out there as well as any resources you would recommend to someone building their ‘translation’ skills? And if you or someone you know if up for doing some mentoring, be sure to reach out to ShoubhikRoy and connect!


Career Crossroads: Navigating New Horizons
With the CS job market the way it is, it isn’t surprising to see posts asking for some guidance. @lawoltzis a new member who is seeking some advice on transitioning fully into CS. What resources do you recommend, and if you have any tips to suggest, be sure to jump in and share!


CRM & Project/Task Management
@Michaela Wieand is a CS leader who is looking to see what CRMs and project/task management tools are being used out there. What tools are you using and what are the things you love and love to hate about them?



7 Questions You Need to Ask Before Hiring a Consultant or a Services Firm
In this 8th article of a 9-part series, @Anita Tothwalks through the critical questions you need to ask before deciding to go to a 3rd party firm, exploring the ‘why’ behind the need to hire, and how getting an outside opinion before making the decision will all help position a team for a successful decision and implementation. Read the details here

Has GGR had an impact for you?We would love to hear how! Share your story here.


Member Highlights🎉Welcome to Our New Members!
@Allison Bruen
@Michaela Wieand
@David Kidwell

Congratulations to all of our Members Moving Up the Ranks!Navigator
@Michaela Wieand
@Allison Bruen

Celebrating Anniversaries!

1st Year

2nd Year

3rd Year



  • PiperWilson
    PiperWilson HLAdmin, Member Posts: 47 Navigator
    GGR Staff First Anniversary 5 Likes 5 Insightfuls

    Having Adrian here is exciting!

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