June 7, 2024 - Week in Review

Heather Wendt

June 7, 2024

Last week I kicked off the Week in Review talking about the importance of celebrating milestones. This week I wanted to give our GGR community a space to share with each other. When things are going well, taking a moment to reflect on the good things feels unnecessary (don’t we already feel good about life??) and when things are a struggle, it can be so difficult to remember that not everything is falling apart…so lets all take a moment and share something you are happy about this week. And let’s celebrate the wins – big or small – that our peers are experiencing!

Share your wins here

EVENTS

🗨️ GGR CS Leadership Office Hours

The GGR Leadership Office Hours are a great way to connect with your peers through conversations about leading CS topics.

Wondering if it is worth it? Here is some feedback from our latest event:

These present a unique opportunity to bounce ideas off other professionals. The format is great, just enough of a start to get us in the right mindset, time for collaboration and close with key takeaways. Thank you for hosting these, I look forward to more!

Our 2024 schedule is now available here, and our next meetup is Thursday, June 13th and will be led by @Diane Gordon where the focus is Using Value Frameworks to Drive Retention.

Be sure to register!

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2025 Demopalooza is coming!

GGR is finalizing the details for our 2nd annual Demopalooza. We are looking at mid-September, so keep an eye out for the registration launch!

Are you a vendor who would like to participate? Reach out the me (mailto: heather@gaingrowretain.com) and get on the list. Spaces are limited, and Demopalooza sponsors will get the first pick of time slots!

BEST PRACTICES (Conversations)

Check out some of the great conversations happening on GGR. Click the title to see the full conversation and share your insights!

Are Value Frameworks for Retention Effective?

Eddie Chavez @Eddie Chavez is taking a look at frameworks and what others are doing to make sure they are providing the value they are supposed to. If you are using frameworks for your retention strategies, could you share your successes or any alternative actions you are using to guide and scale customer value?

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Do you make decisions based on assumptions or facts?

This week, @Ed Powers is bringing an important question to us: are we making decisions based on conventional thinking or are we taking a fact-based approach? How many of the things we believe in CS are because everyone says it and what beliefs are grounded in proof? Would love to hear how our GGR community is stepping into ensuring we are working off what works for us and not just what works for others.

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QBR Script and template

@EvaS is looking at how to make QBRs an effective time for customers. What scripts do you use? What are your goals? We all know that a QBR done poorly ends up doing more harm than good in our customer communication strategy, so what does it look like when done well? Would love to keep the conversation going!

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CRM & Project/Task Management

Looking to get some help to @Michaela Wieand specifically about CRM and project management tools. Bonus points if you share your thoughts on platforms that already integrate with Microsoft Teams! What do you love or …just kind of like…about the tools you are using for your team?

CONTENT

Spring Survey!

We all know that understanding our audience is critical to a successful engagement and retention plan, and GGR is no different. Will you help us understand the needs of the CS (and CS adjacent) audience? This short survey will help us continue to provide content and opportunities that meet your needs. Thank you for sharing your feedback!

Survey Link

COMMUNITY NEWS
Member Highlights🎉

Welcome to Our New Members!
@CriV.
@Finjr4
@Todd
@morgankube
@Tania
@LauraG

Congratulations to all of our Members Moving Up the Ranks!

Navigator
@MicheleBuckley
@Natalia Chaudhry
@rosalynas
@morgankube

Seeker
@Miko Hinojosa

Celebrating Anniversaries!

1st Year
@achapparone

3rd Year
@Joshua Lyons