Hi GGR folks,
My name is Nick, Dublin-based. I've spent the last couple of years working closely with implementation and ops teams.
Most of what I've focused on is tooling unification, internal tooling development, and leveraging AI and ML to support human-in-the-loop workflows.
Full disclosure: I'm co-founder of www.agenticatlas.com, an early-stage tool in the post-sales space. I'm not here to talk about it. I'm here to learn how you're running onboarding and CS ops, especially in regulated verticals, and to share patterns where they're useful.
One question to start: What is the most impactful use of AI you have implemented in your workflows? Bonus points if you have a number (even if finger in the air) you can put on impact!
