CS Leadership Office Hours - Tomorrow!

Jay Nathan
Jay Nathan HLAdmin, Member Posts: 108 Gain Grow Retain Staff
Third Anniversary 10 Comments Photogenic 5 Insightfuls
edited August 10 in GGR Cafe

Don't forget, CS Leadership Office Hours tomorrow - Thursday, April 30. 11:30am EDT. @Nils Vinje and I will be facilitating breakout rooms. Topics on the docket: 

  • How to identify the amount of ARR / # of accounts 
  • Keeping customers engaged during onboarding
  • Onboarding to support transitions

That's a lot but we'll see how much we can get through, see you there. 

What other topics are on your mind for the group? 

Comments

  • Gretchen Hustad
    Gretchen Hustad Member Posts: 6 Seeker
    edited April 2020

    During last week's breakout session, @Dave Epperly talked about an evaluation (and simplification) he did recently on their scoring matrix that I think would be interesting to hear more about.

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