CS Leadership Office Hours - Tomorrow!
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Don't forget, CS Leadership Office Hours tomorrow - Thursday, April 30. 11:30am EDT. @Nils Vinje and I will be facilitating breakout rooms. Topics on the docket:
- How to identify the amount of ARR / # of accounts
- Keeping customers engaged during onboarding
- Onboarding to support transitions
That's a lot but we'll see how much we can get through, see you there.
What other topics are on your mind for the group?
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During last week's breakout session, @Dave Epperly talked about an evaluation (and simplification) he did recently on their scoring matrix that I think would be interesting to hear more about.
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