Pooled CS Team Tools

User: "Rachel Jennings"
Rachel Jennings
Contributor
Updated by Heather Wendt

I'm am looking to move a portion of my team and our customers to a pooled CSM model. I am wondering what tools you've used to help assist customers? I am looking at intercom and I am looking at Front app for a group inbox that the team can work out of.


Would love to hear what other people have done to achieve this?

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