Success Network

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Crazy life of a Customer Success Manager
Being a customer success manager can be an exciting and challenging role. You are responsible for ensuring that customers are satisfied with your company's products or services, and that they are achieving their business goals. However, the life of a customer success manager can be unpredictable, with unexpected challenges…
Starting out: Best Practices
When moving into the world of Customer Success whether as a first step or a career change, what was the advice or resource that really helped you get the ball rolling?
Introducing the Newly Launched GGR Success Network!
I am very excited to announce that our first ever volunteer team, the Success Network, has officially launched! This team of GGR members has stepped up to help increase the value of Gain Grow Retain through sharing their knowledge and increasing connections. I was blown away by the response to this program, and so very…
Introducing John Papale
John is a Manager of Customer Success with 4+years of experience in CS. He is data-driven and passionate about helpingcustomers and his team succeed and accomplish their goals. John has experiencewhen it comes to operationalizing CS processes like a formal onboardingprocess, implementing a customer…
Introducing Michelle Wideman
Human first leader with over 20+ years ofsoftware experience in Sales, Success, Renewals, Partnerships, Support, & ProfessionalServices. Lives in Boulder, Colorado. Proud mom of 4 kiddos. Superpower: givingbirth to triplets! Connect with Michelle on LinkedIn
Introducing Brittany Tamul
Brittany Tamul has worked in Customer Success and Account Management since 2008 in a variety of roles from operations to leadership. Connect with Brittany on LinkedIn Email Brittany here 
Introducing Javed Maqsood
Currently, works as advisor and mentor to startups with their post-sales strategy. Javed has spent over 20+ years as operator in various startups leading their CS and other post-sales functions. He has alsosuccessfully built and scaled 4 consulting companies in his career.
Introducing Joshua Vogel
Customer Success Professional and U.S. Navy Veteran. I do what I love and love what I do.
Introducing Amanda Watson
Currently working to build a Customer Success function from the ground up in my organization!

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Upcoming Events

Gain Grow Retain Live - Boston
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
June 8 Leadership Office Hours
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
Gain Grow Retain Live - New York
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
June 22 Leadership Office Hours
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
July 6 Leadership Office Hours
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…

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