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Crazy life of a Customer Success Manager
Being a customer success manager can be an exciting and challenging role. You are responsible for ensuring that customers are satisfied with your company's products or services, and that they are achieving their business goals. However, the life of a customer success manager can be unpredictable, with unexpected challenges…
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Starting out: Best Practices
When moving into the world of Customer Success whether as a first step or a career change, what was the advice or resource that really helped you get the ball rolling?
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Introducing the Newly Launched GGR Success Network!
I am very excited to announce that our first ever volunteer team, the Success Network, has officially launched! This team of GGR members has stepped up to help increase the value of Gain Grow Retain through sharing their knowledge and increasing connections. I was blown away by the response to this program, and so very…
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Introducing John Papale
John is a Manager of Customer Success with 4+ years of experience in CS. He is data-driven and passionate about helping customers and his team succeed and accomplish their goals. John has experience when it comes to operationalizing CS processes like a formal onboarding process, implementing a customer…
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Introducing Michelle Wideman
Human first leader with over 20+ years of software experience in Sales, Success, Renewals, Partnerships, Support, & Professional Services. Lives in Boulder, Colorado. Proud mom of 4 kiddos. Superpower: giving birth to triplets! Connect with Michelle on LinkedIn
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Introducing Brittany Tamul
Brittany Tamul has worked in Customer Success and Account Management since 2008 in a variety of roles from operations to leadership. Connect with Brittany on LinkedIn Email Brittany here
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Introducing Javed Maqsood
Currently, works as advisor and mentor to startups with their post-sales strategy. Javed has spent over 20+ years as operator in various startups leading their CS and other post-sales functions. He has also successfully built and scaled 4 consulting companies in his career.
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Introducing Joshua Vogel
Customer Success Professional and U.S. Navy Veteran. I do what I love and love what I do.
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Introducing Amanda Watson
Currently working to build a Customer Success function from the ground up in my organization!