GGR Podcast - Scaling CS with Tessa Thorburn from Loom

Heather Wendt
Heather Wendt HLAdmin, Member Posts: 308 Gain Grow Retain Staff
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edited October 2023 in GGR Cafe

Tune in this week as Tessa Thorburn joins Jay to continue the conversation about scaling CS.

Definition of CS

Driving the most impact and realizing the most outcomes in the most effiecient way possible

Primary Considerations

  • How to build support for specialized roles within a team
  • Driving usage through use cases
  • Segmentation's role in driving customer outcomes
  • Listening to your customers at scale
  • Scaling at all stages in the customer journey
  • The importance of cross-collaboration
  • Change management communication's role in being successful

Tessa walks through these topics with plenty of examples, making this a primer in building the foundations of scaling.

Listen Now

Which of these areas tend to have the most obstacles, and what is your team doing to overcome them?


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