GGR Podcast - Scaling CS with Tessa Thorburn from Loom

Options
Heather Wendt
Heather Wendt HLAdmin, Member Posts: 308 Gain Grow Retain Staff
GGR Staff 5 Likes First Anniversary 5 Insightfuls
edited October 2023 in GGR Cafe

Tune in this week as Tessa Thorburn joins Jay to continue the conversation about scaling CS.

Definition of CS

Driving the most impact and realizing the most outcomes in the most effiecient way possible

Primary Considerations

  • How to build support for specialized roles within a team
  • Driving usage through use cases
  • Segmentation's role in driving customer outcomes
  • Listening to your customers at scale
  • Scaling at all stages in the customer journey
  • The importance of cross-collaboration
  • Change management communication's role in being successful

Tessa walks through these topics with plenty of examples, making this a primer in building the foundations of scaling.

Listen Now

Which of these areas tend to have the most obstacles, and what is your team doing to overcome them?

Comments

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.