The most recent content from our members.
Hi All! ’m currently working on an early-stage tool for Customer Success teams and looking for honest feedback before taking it further. I’d love to speak with Heads of CS or post-sales leaders at small to mid-size B2B SaaS companies, especially around onboarding, retention, customer health, or scaling CS (not selling…
Hey everyone! 👋 Gayan here from Calgary, AB. Background: Customer Success Leader with 10+ years in enterprise SaaS. Most recently led CS for 100+ accounts at Guest-Tek (hospitality tech), managing Fortune 500 brands including Marriott, Hyatt, and Hilton while coaching a distributed team of 5 CSMs across APAC.…
We're a $400M DXP/SaaS company with 1500+ employees and a dedicated CS recruiter. I'm looking to hire mid-market centric CSMs for my team that have the right intangibles, multi-product expertise, and experience. With the endless supply of "THE BEST CS JOB BOARD" places to post a listing and the avalanche of messages that…
When moving into the world of Customer Success whether as a first step or a career change, what was the advice or resource that really helped you get the ball rolling?
I am very excited to announce that our first ever volunteer team, the Success Network, has officially launched! This team of GGR members has stepped up to help increase the value of Gain Grow Retain through sharing their knowledge and increasing connections. I was blown away by the response to this program, and so very…
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