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2nd Quarter 2024 Introductions
🔉💥🔉💥🔉💥🔉💥 New space for the new quarter! Make sure you take a moment to 'meet' your peers and introduce yourself. Whether you are a brand new member or one of the original set, this thread is for everyone to help build an understand of who is in this community space with you! Share a bit about who you are professionally…
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2024 Customer Success Leadership Study Invitation
ChurnZero is inviting you to join the 2024 Customer Success Leadership Study, the largest and most definitive study of the customer success field. Now in its fifth year, our annual survey is open now and takes just 6 minutes to complete. By sharing your experience of CS budgets, teams, goals, tech stacks and trends in…
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June 21, 2024 - Week in Review
June 21, 2024 I am finding myself getting caught up in the micro-lens view this week. It can be easy to focus at the tactical level and neglect the more macro-focused lens of strategy. Often times this occurs when I am feeling like there is so much to do and I lack a clear focus…almost a coping mechanism…I can move the…
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June 14, 2024 - Week in Review
June 14, 2024 The middle of June right now, and my focus is almost entirely on how do you ensure your customers are stepping fully into all that your product has to offer? I know that there are a number of ways to do this, but not one of them compares to the way a customer community fills gaps and increases adoption. While…
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GGR Job Board
Just wanted to remind everyone that GGR has a 3rd party Job Board. We have companies coming in and posting roles as well as reviewing profiles that appear to be a match for open roles. If you haven't already gone in and created a profile, I would encourage you to do so. We are gearing up to launch some pretty awesome…
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A Fresh Invitation to Write a Blog for GGR
Hi everyone, Heather and I revamped our Blog Hosting Instructions for 2024 a little while ago. We invite you to review them and consider contributing to the wealth of information we already have. Sharing your experience and skills with a large CS audience can increase your industry profile, helping you build your personal…
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June 7, 2024 - Week in Review
June 7, 2024 Last week I kicked off the Week in Review talking about the importance of celebrating milestones. This week I wanted to give our GGR community a space to share with each other. When things are going well, taking a moment to reflect on the good things feels unnecessary (don’t we already feel good about life??)…
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May 31, 2024 - Week in Review
May 31, 2024 End of May means a lot of things are gearing up for a break…but we often celebrate those changes. Graduation ceremonies, vacations to celebrate the end of the year, etc. I know that I personally tend to look at the end of a program, initiative or event as the start of the next one, forgetting to give myself…
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May 24 2024 - Week in Review
May 24, 2024 Starting to feel like spring/summer here in the Rockies! This great weather inspires me to get out, exercise, and enjoy nature…for me, this drives ideas and helps ‘blow out the cobwebs’, which is always an energy driver for me. Content has been on my mind for quite a while…it might have something to do with my…
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May 17 2024 - Week in Review
May 17, 2024 AI is becoming a stronger player for many teams. How are you using it? I am seeing some terrific backend processes being enhanced by AI (data aggregation, trend identification) as well as on the customer-facing side (real language search, chat bots that are effective). While it still feels like the wild west,…