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June 14, 2024 - Week in Review
June 14, 2024 The middle of June right now, and my focus is almost entirely on how do you ensure your customers are stepping fully into all that your product has to offer? I know that there are a number of ways to do this, but not one of them compares to the way a customer community fills gaps and increases adoption. While…
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GGR Job Board
Just wanted to remind everyone that GGR has a 3rd party Job Board. We have companies coming in and posting roles as well as reviewing profiles that appear to be a match for open roles. If you haven't already gone in and created a profile, I would encourage you to do so. We are gearing up to launch some pretty awesome…
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A Fresh Invitation to Write a Blog for GGR
Hi everyone, Heather and I revamped our Blog Hosting Instructions for 2024 a little while ago. We invite you to review them and consider contributing to the wealth of information we already have. Sharing your experience and skills with a large CS audience can increase your industry profile, helping you build your personal…
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June 7, 2024 - Week in Review
June 7, 2024 Last week I kicked off the Week in Review talking about the importance of celebrating milestones. This week I wanted to give our GGR community a space to share with each other. When things are going well, taking a moment to reflect on the good things feels unnecessary (don’t we already feel good about life??)…
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May 31, 2024 - Week in Review
May 31, 2024 End of May means a lot of things are gearing up for a break…but we often celebrate those changes. Graduation ceremonies, vacations to celebrate the end of the year, etc. I know that I personally tend to look at the end of a program, initiative or event as the start of the next one, forgetting to give myself…
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May 24 2024 - Week in Review
May 24, 2024 Starting to feel like spring/summer here in the Rockies! This great weather inspires me to get out, exercise, and enjoy nature…for me, this drives ideas and helps ‘blow out the cobwebs’, which is always an energy driver for me. Content has been on my mind for quite a while…it might have something to do with my…
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May 17 2024 - Week in Review
May 17, 2024 AI is becoming a stronger player for many teams. How are you using it? I am seeing some terrific backend processes being enhanced by AI (data aggregation, trend identification) as well as on the customer-facing side (real language search, chat bots that are effective). While it still feels like the wild west,…
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May 10, 2024 - Week in Review
May 10, 2024 CS as a revenue driver is a pretty hot topic right now. How are you seeing this push? For many it can feel like a breach of confidence to have the CSM/Customer relationship muddied by a sales push. But what if you reframe it? When I go to the doctor and they recommend that I have some test done, I can see it…
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May 3, 2024 Week in Review
May 3, 2024 The expectations for Customer Success teams are changing, and leaders are going to have to pivot to meet them. That was the theme for Gain Grow Retains first live event in 2024, and it was amazing! Close to 100 CS professionals from around the Bay Area came together to network, engage with a panel, and then…
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April 19, 2024 - Week in Review
April 19, 2024 Spring is finally starting to show its face in the Rocky Mountains. It is the time of year that I feel inspired to do new things or shake up something that is working but could be better. It just feels like a time of new beginnings and I can’t help but want to do some spring cleaning and updating! Take a…