Markus Siebeneick walks us through how he uses Quip templates (now rebranded as Salesforce Anywhere) with his CS team and how it also provides value for Sales, Account Management, and even Professiona…
Hello Everyone! Very excited to begin my first discussion thread here. :) I do understand ARR generally is MRR X 12. But what happens when customer contract is shorter and is less than 12 months, say …
Hi All, At the moment, we offer 12/24 or 36-month contracts for clients, and the renewal is onto another 12/24/36 month contract. The renewal process I feel works well, call or email (depending on acc…
I was wondering if anyone has every created a metric for hours per account a CSM can dedicated based on working out whether an account is high value, medium value or low value?
Hi GGR Community I’m new here and honestly just looking to learn. I come from a data science background and have been doing some really cool stuff with deep learning and CSAT. It’s been really cool ex…
Any EdTech CSMs out there that would be willing to meet to talk through how you handle expectations over usage? I am especially interested in situations where you have a district-wide offering. How do…
Hi all, I work at a growing start-up for a B2B SaaS platform, with customers in a range of industries and ranging in size (largest is 7,000 employees, smaller side is 250 employees). In the process of…
