I'm curious if anyone uses metrics to measure the value of a CSM from the customer's perspective. All metrics and data that I have seen point to the benefit of the vendor/employer of the CSM (e.g. ret…
Hello Community! Anyone using a text integration with HubSpot? What were you deciding factors? I see there is a handful in the HubSpot marketplace and on the surface it seems the differences are......…
Looking for insights from folks with experience who have run Gainsight and Totango in mid to enterprise space. I hear many organizations go back and forth with technology decisions in the CS Platform …
Good afternoon, I am having some challenges engaging with client members who work more traditional blue-color jobs (no email, shift work, not interested etc). When we have good emails available for th…
Our friends at the Customer Success consultancy Growth Molecules are doing some research around technology priorities in Customer Success. Won't you participate in this very quick survey around techno…
Hey CS community, Our platform is very flexible and can be implemented in 1000s of ways. Due to the flexibility of the platform we find ourselves having multiple champions and decision makers. I'd be …
My team's goals revolve around retention and advocacy. I know what the team is being measured on, however, I am looking for individual CSM metrics that roll up to the team metrics and that drive behav…
Hey guys! Our company is aiming to go international and is focusing on how to improve our product and processes to have more no-touch sales. How does Customer Success fit into SAAS no touch? Where do …
@Alex Farmer wrote a good article here on the most important metrics to track. https://www.gaingrowretain.com/blogs/alex-farmer1/2021/01/12/top-five-metrics-to-track-on-your-customer-success I am curr…
