Hi There, We are currently revising our customer segmentation - Engagement Model/Process. Just wondering what types of offerings the community provide to tiered customers? Thanks
Hello GGR community, I'm looking to connect and have conversations with individuals who have been involved in setting up ChurnZero or similar technology from the start. I'm interested in learning things that went well? things you would have done differently? Areas that should have been prioritized. If you or someone you…
Before on boarding a client are you stalking the company and the point of contact that was provided to you by sales department? Which kind of information are you looking for on the company or on the point of contact? What, in your opinion, could be helpful to you and why? Which information will help you know your client…
Hi Folks, I'm evaluating CS platforms for our start-up and so far it looks like core functionality among Catalyst, Totango, and Involve.ai is reasonably consistent. Can anybody vouch in favor of (or not in favor) of any of the three? I'd love to have a clear winner or otherwise eliminate one. For context:* We're a CS team…
I'm curious if anyone uses metrics to measure the value of a CSM from the customer's perspective. All metrics and data that I have seen point to the benefit of the vendor/employer of the CSM (e.g. retention, expansion, adoption, use cases). But in a paid-for CSM model, what metrics do you use to show value and ROI from the…
Hello Community! Anyone using a text integration with HubSpot? What were you deciding factors? I see there is a handful in the HubSpot marketplace and on the surface it seems the differences are......cost. As our platform is a dashboard with a mobile app component, we plan to use SMS a lot. Thanks
Looking for insights from folks with experience who have run Gainsight and Totango in mid to enterprise space. I hear many organizations go back and forth with technology decisions in the CS Platform space and I am very interested in hearing PoV from those folks with that experience. Of course I have the mindset that…
Good afternoon, I am having some challenges engaging with client members who work more traditional blue-color jobs (no email, shift work, not interested etc). When we have good emails available for the population, we are extremely successful. However, when this digital component is missing we have to get more creative. We…
Our friends at the Customer Success consultancy Growth Molecules are doing some research around technology priorities in Customer Success. Won't you participate in this very quick survey around technology priorities to get a copy of the results and see what your peers are investing in, and why?…
Hey CS community, Our platform is very flexible and can be implemented in 1000s of ways. Due to the flexibility of the platform we find ourselves having multiple champions and decision makers. I'd be interested learning how you are handling Large Enterprise Customers who have multiple champions and decisions makers
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