GGR Podcast - Scaling CS with Tessa Thorburn from Loom
Tune in this week as Tessa Thorburn joins Jay to continue the conversation about scaling CS.
Definition of CS
Driving the most impact and realizing the most outcomes in the most effiecient way possible
Primary Considerations
- How to build support for specialized roles within a team
- Driving usage through use cases
- Segmentation's role in driving customer outcomes
- Listening to your customers at scale
- Scaling at all stages in the customer journey
- The importance of cross-collaboration
- Change management communication's role in being successful
Tessa walks through these topics with plenty of examples, making this a primer in building the foundations of scaling.