Anyone has an experience running a CS for software development company not SaaS?
Options
Mohammad Abu Alsha'r
Member Posts: 2 Navigator
Hello Everyone,
Does anyone have experience running a CS for a software development company, not SaaS?
Does anyone have experience running a CS for a software development company, not SaaS?
Tagged:
0
Comments
-
Hi Mohammad!
Does your company directly support end customers, or are you working with resellers/distributors? Our team uses a SaaS model (meaning recurring subscription services) for a non-cloud solution. We transitioned our support and service model to CS ten years ago.
If this is what you are looking for, I would be happy to share our experience!
Steph0
Categories
- All Categories
- 179 GGR Information
- 154 GGR Cafe
- 19 Welcome to the Community
- 6 Badge and Rank Program
- 188 Specialized Groups
- 19 Future Customer Success Professionals
- 769 CS Conversations
- 188 CS Conversations
- 32 CS Operations Conversations
- 270 CS Org Conversations
- 29 Industry Insights
- 192 Strategy & Planning
- 58 Customer Journey
- 714 Technology and Metrics
- 276 Digital CS (Engagement Programs)
- 201 CS Technology
- 237 Metrics & Analytics
- 17 Value Realization