Risk Management

Churn: Post Mortem

Josephine Gutierrez 283 views 2 comments 0 points Most recent by rdesmarais May 2023Customer Journey
Risk Process for CSMs and Managers

Alex Tran 170 views 3 comments 0 points Most recent by Chad Horenfeldt October 2022CS Conversations
At risk / sensible accounts - who you gonna call?

Sebastien Venancio 5 views 2 comments 0 points Most recent by Harsh Shah February 2022CS Org Conversations
I'd like to hear from anyone that has an on prem hardware product and how you are measuring the risk

Melissa Logothetis 3 views 6 comments 0 points Most recent by Jim Jones February 2021CS Technology
Red Accounts Playbook

Leah Katherine Hill 25 views 43 comments 0 points Most recent by Erika Villarreal January 2021Customer Journey
Churn playbook for Loss of Champion/Ghosted

Markus Siebeneick 4 views 4 comments 0 points Most recent by Chad Horenfeldt September 2020CS Org Conversations
Health Criteria

Martina Guerra 4 views 1 comment 0 points Most recent by BenB August 2020Metrics & Analytics
Churn Analysis

David Ellin 54 views 21 comments 0 points Most recent by Ed Powers July 2020Metrics & Analytics
GIVING THE CUSTOMER BAD NEWS

Kathleen Fava 4 views 10 comments 0 points Most recent by Thomas Seelbinder July 2020CS Org Conversations
Has anyone built a playbook for driving customer retention after a data breach situation?

Jay Nathan 6 views 2 comments 0 points Most recent by David Ellin July 2020CS Org Conversations
"I noticed..." - Conversation starter

Tammy Krieger 3 views 3 comments 0 points Most recent by Marijn Verdult June 2020Customer Journey
CSM's Role in Escalation

Scott Hopper 5 views 8 comments 0 points Most recent by Scott Hopper June 2020Strategy & Planning
When is it too late to save a customer?

Anuj Agrawal 24 views 18 comments 0 points Most recent by WillowMoellering April 2020CS Org Conversations

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Risk Management

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