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Customer Success Resources Webinar Recordings and Resources

Webinar Recordings and Resources

Building a Commercial Mindset as a CSM
On September 11, 2023, Guy Galon shared about the need for CSMs to move into a more commercial (ie. proactive/strategic) mindset. During this webinar, he shared not only WHY this is a critical transition, but practical steps in HOW to make the change.
May 2023 Webinar Enhancing Team Efficiency & Customer Engagement in a Resource-Constrained World
Explore strategies to help your team become more efficient and effective, enabling you to better serve your customers by engaging, educating, and empowering them exactly how, when, and where they want. Learn about innovative enablement solutions that are digital, scalable, asynchronous, proactive, self-service, automated,…
March 2023 Webinar - Taking Customer Experience Mapping to the Next Level - Part 2
Recording of March 14, 2023 webinar hosted by Mike Zahller. In this webinar, Mike walks through the process of mapping out all of the customer interactions that will occur during their journey. This is important to allow you to identify where activites can be grouped into a process that can be added to the map. At each…
October 2022 Webinar - Prediction Tactics for Successful Onboarding
Recording from October 31, 2022 with Guy Galon sharing some ways to ensure a successful onboarding from persona behavior.
September 2022 Webinar - No BS Servant Leadership
August 2022 Webinar - Taking Customer Experience Mapping to the Next Level - Part 1
Recording of August 23, 2022 webinar hosted by Mike Zahller. In this webinar, Mike walks through the difference between a traditional CX Map and a CX Enablement Map. Use our guided worksheet to analyze your current maps and begin identifying areas of need. Part 2 will begin the process of fleshing out the enablement…
June 2022 Webinar - CS & the Case for Technical Curiosity - Recording
In this webinar, Josh Levin discusses why being curious about the software your organization produces can help you move into a stronger position to help your customers fully engage through strategic support.
May 2022 Webinar - Everything You Need to Know to Break Into CS
Carly Agar presents helpful tips for those who desire to move into the Customer Success space, especially from a non-traditional role. In this webinar, you will learn how to maximize your efforts in the 5 focus areas that will have the biggest impact on your visibility: Niche Resume Network Online Presence CSM Embodiment