Webinar Recordings and Resources
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Building a Commercial Mindset as a CSM
On September 11, 2023, Guy Galon shared about the need for CSMs to move into a more commercial (ie. proactive/strategic) mindset. During this webinar, he shared not only WHY this is a critical transition, but practical steps in HOW to make the change.
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May 2023 Webinar Enhancing Team Efficiency & Customer Engagement in a Resource-Constrained World
Explore strategies to help your team become more efficient and effective, enabling you to better serve your customers by engaging, educating, and empowering them exactly how, when, and where they want. Learn about innovative enablement solutions that are digital, scalable, asynchronous, proactive, self-service, automated,…
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March 2023 Webinar - Taking Customer Experience Mapping to the Next Level - Part 2
Recording of March 14, 2023 webinar hosted by Mike Zahller. In this webinar, Mike walks through the process of mapping out all of the customer interactions that will occur during their journey. This is important to allow you to identify where activites can be grouped into a process that can be added to the map. At each…
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October 2022 Webinar - Prediction Tactics for Successful Onboarding
Recording from October 31, 2022 with Guy Galon sharing some ways to ensure a successful onboarding from persona behavior.
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September 2022 Webinar - No BS Servant Leadership
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August 2022 Webinar - Taking Customer Experience Mapping to the Next Level - Part 1
Recording of August 23, 2022 webinar hosted by Mike Zahller. In this webinar, Mike walks through the difference between a traditional CX Map and a CX Enablement Map. Use our guided worksheet to analyze your current maps and begin identifying areas of need. Part 2 will begin the process of fleshing out the enablement…