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Customer Success Resources
Webinar Recordings and Resources

Customer Success Resources
2022
Hosting Resource
CSMs and the Case for Technical Curiosity
Webinar Recordings and Resources
Taking Customer Experience Mapping to the Next Level
Playbooks and Templates
Building a Commercial Mindset as a CSM
May 2023 Webinar Enhancing Team Efficiency & Customer Engagement in a Resource-Constrained World
March 2023 Webinar - Taking Customer Experience Mapping to the Next Level - Part 2
October 2022 Webinar - Prediction Tactics for Successful Onboarding
September 2022 Webinar - No BS Servant Leadership
Webinar Host Guidelines
GGR Office Hours Host Facilitation Guide
Customer Success Foundations Professional Certificate
Customer Advisory Board Masterclass
Customer Success Compensation Models
Strategic Plan Template
Organizational Change Centered on Customer Success

September 2022 Webinar - No BS Servant Leadership

https://player.vimeo.com/video/761979053?h=940c564e51