For those on office hours yesterday, I had promised to share this with everyone. We have found this helpful when doing performance reviews to help our team members identify their strengths & areas of …
Good Morning, looking to see if there are examples of Executive Business Reviews that you may be able to share (certainly block out any sensitive client information). Particularly looking for the flow…
Hi guys, I am a CSM Team Lead based in HK. Up until today in my team, we have no way to reinforce the CSMs when a client renews. Winning takes effort and sweat so we need to find a way to: * Motivate …
Assume you're in the business of selling peaches. You're well aware that you have the best peaches on the market. And you want to demonstrate it to others. So before they decide whether or not to buy,…
Hi! I am Agustín Segalini from Buenos Aires, Argentina. I am a family physician and a health informatics especialist. I am currently working as the Head of Customer Success at Osana Salud a B2b Saas c…
I am now one month into my CSM journey. It is eveidently clear that my role is not a traditional CSM role. I am a CS team of one at a Travel Tech Startup. My only real partners are the COO who has 3 o…
Hi everyone, I'm working on a CSM relationship management plan and would very much appreciate it if anyone has a good template they would could share or recommend. Also, any advise about how to guide …
Hey Gain Grow Retain Community! My name is Adam, and I'm a new member to this awesome community I found thanks to Jeff! I have a question regarding the path to CS leadership, and steps people have tak…
Hi GGR Community, what events are we attending this year? What have you previously attended? Thanks to @Pam Micznik for sharing this - Conferences - CEd & CS - just hoping for some advice/reviews... C…