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1st Quarter 2024 Introductions
🔉💥🔉💥🔉💥🔉💥 Feedback on our poll was in favor of creating a space for people to introduce themselves! To prevent this thread from becoming overwhelming, we will create a new one each quarter. If you are new to GGR or have been here since the beginning, this space is for you! Share a bit about who you are professionally…
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March 22, 2024 - Week in Review
March 22, 2024 Hi all! So many things going on in these last few months, and it is exciting to watch the desire to continue to improve and strengthen the value of the Customer Success team. As with most departments, you really don't 'arrive' at the full-fledge destination, and instead look for ways to make processes and…
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March 8, 2024 Week in Review
March 8, 2024 Springtime always feels like a fresh start. I read a post recently on LinkedIn where someone shared that for them, spring was a better time to make changes rather than New Years. New years is likely when we might experiencethe post-holiday let down along with the Northern Hemisphere's short days and often…
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March 1, 2024 Week in Review
March 1, 2024 When I was young, there was a saying (and maybe there still is?) that if March came in like a lamb, it would roar out like a lion (and vice versa). As I sit at my desk on this cold morning, the sky is blue, the wind is calm, and all seems right in this small patch of the world (at least until tomorrow when…
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Half-Day Workshop in NYC
Calling all those in the NYC area! ChurnZero is hosting a half-day workshop focused on Digital Content for CS leaders. @Jeffrey Kushmerek, Ali Cudby, and myself will each be sharing about onboarding, customer education, and digital content and community. ChurnZero is offering GGR members a 20% discount, so please use…
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February 23, 2024 Week in Review
February 23, 2024 Our last Friday in February, which means we are nearing the end of the first quarter of 2024. So what are you focusing on during this time of year? Reviewing processes maybe? Identifying opportunities to provide value? Whatever your focus, there are likely conversations about it on GGR. Be sure to check…
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February 12, 2024 Week in Review
February 12, 2024 Spring is approaching, and that means Customer Success events are gearing up! From smaller, local events like ChurnZero's RYGs to massive conferences like Gainsight's Pulse. GGR is continuing our Live events this year, so be sure to check out how you can make sure to stay in the loop in the Community…
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February 9, 2024 Week in Review
February 9, 2024 GGR has been a resource for CS professionals for almost 4 years now, and while we have a number of ideas that will bring value, we want to hear what YOU want. We will be sharing an in-depth survey about the offerings we currently have and their alignment with your needs, but for now, we would love to hear…
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February 2, 2024 Week in Review
February 2, 2024 Happy Groundhog day (US and Canada)! According to Punxsutawney Phil, we are in for an early spring! As a couple of new storms prepare to roll into Colorado, I will believe it when I see it 😁. As far as Gain Grow Retain goes, I am very excited about what is coming. We just launched our closed CS Leaders…
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Look at what we did together last year!