May 10, 2024 CS as a revenue driver is a pretty hot topic right now. How are you seeing this push? For many it can feel like a breach of confidence to have the CSM/Customer relationship muddied by a s…
May 3, 2024 The expectations for Customer Success teams are changing, and leaders are going to have to pivot to meet them. That was the theme for Gain Grow Retains first live event in 2024, and it was…
April 19, 2024 Spring is finally starting to show its face in the Rocky Mountains. It is the time of year that I feel inspired to do new things or shake up something that is working but could be bette…
April 12 2024 This week I was able to head to DC to spend time with folks who are using community to strenthen their relationships with customers, empowering them to step into ownership of learning an…
April 5, 2024 How did your Q1 close out? And how is your Q2 looking? There are definitely signs that positive changes are starting to happen with the economy, but there are also continuing impacts tha…
If you went to your annual check up and your doctor took your temparture and said 'see you next year', you would likely have some qualms about whether you could trust them to keep you in good health. …
March 29, 2024 These past couple of weeks have been full of conversations. Meeting new GGR members or LinkedIn connections, internal calls, customer calls. And while it impacts my calendar, I absolute…
🔉💥🔉💥🔉💥🔉💥 Feedback on our poll was in favor of creating a space for people to introduce themselves! To prevent this thread from becoming overwhelming, we will create a new one each quarter. If…
March 22, 2024 Hi all! So many things going on in these last few months, and it is exciting to watch the desire to continue to improve and strengthen the value of the Customer Success team. As with mo…
March 8, 2024 Springtime always feels like a fresh start. I read a post recently on LinkedIn where someone shared that for them, spring was a better time to make changes rather than New Years. New yea…
