March 1, 2024 When I was young, there was a saying (and maybe there still is?) that if March came in like a lamb, it would roar out like a lion (and vice versa). As I sit at my desk on this cold morni…
Calling all those in the NYC area! ChurnZero is hosting a half-day workshop focused on Digital Content for CS leaders. @Jeffrey Kushmerek, Ali Cudby, and myself will each be sharing about onboarding, …
February 23, 2024 Our last Friday in February, which means we are nearing the end of the first quarter of 2024. So what are you focusing on during this time of year? Reviewing processes maybe? Identif…
February 12, 2024 Spring is approaching, and that means Customer Success events are gearing up! From smaller, local events like ChurnZero's RYGs to massive conferences like Gainsight's Pulse. GGR is c…
February 9, 2024 GGR has been a resource for CS professionals for almost 4 years now, and while we have a number of ideas that will bring value, we want to hear what YOU want. We will be sharing an in…
February 2, 2024 Happy Groundhog day (US and Canada)! According to Punxsutawney Phil, we are in for an early spring! As a couple of new storms prepare to roll into Colorado, I will believe it when I s…
We are excited to continue our popular Office Hours events for Gain Grow Retain. Timing: every other Thursday Topics: varied based on the hosts Purpose: to connect with your peers to talk through rele…
January 26, 2024 So a whole week has gone by and we find ourselves at the last Friday of January. With time speeding by, I love that I can help you see what is happening with GGR at a glance. Gain Gro…
