The LinkedIn/Microsoft report states that 75% of knowledge workers already use AI at work, and 46% of users started using it less than six months ago. The benefits? Users say AI helps them: save time(90%) focus on their most important work (85%) be more creative (84%), enjoy their work more (83%). 78% of AI users bring…
To experienced CS professionals, can you recommend any useful workflow tools which allow CS to manage the full customer lifecycle, from onboarding through to renewal? I'm stuck in the dark ages ticking off cells in an excel. Any CS suggestions welcome. Thanks so much, Katherine
I'll make this discussion very simple. Our customer base is mostly SMB with the rest a mix of midmarket and large enterprises. I took over CS a few months back and right away I looked to get some customer feedback on their feeling about a number of things. The response rate was dismal to say the least. I used Survey Monkey…
Hi all, Am currently assessing which customer success training/coaching tool is the best for me and my team. Has anyone used, and can vouch for, Success Coaching? Welcome any other training resource recommendations. Thanks in advance.
Hi everyone, I’m currently evaluating customer success platforms and am looking for some insights from those who have experience with either ClientSuccess or ChurnZero. Both seem to offer solid solutions, but I'm trying to decide which one would be the best fit for our team. If you’ve used either platform (or both), I’d…
Hey GGRers! I have a customer who is looking to capture CSAT information. Normally I would suggest a survey tool, but they are looking for something very specific: A pop up Questions driven by what role they are in and what they are doing on the page (in this case it is a community site) Timed - this wouldn't exist…
Hey Gang, I'm interested in using Looker Data Studio (free version) as a central location for tieing together disparate reporting and datapoints from Hubspot, Amplitude, and the native reporting pulled from the back-end of our SaaS platform. I'm struggling with where to begin building, and was hoping someone in the…
AI has the potential to revolutionize customer success, going far beyond reactive support. By focusing on proactive engagement, we can drive down customer retention costs and significantly improve customer satisfaction. When customers are happy with the product, they use it more and get greater value. This not only leads…
Hello CS Peeps, I hope this message finds you well. I'm curious what you think of an AI bot trained on Customer Success data like strategies and processes and methodologies. This can be used to enhance learning and coaching in the field I believe this technology could bring valuable insights and support to both new and…
This was the topic brought to the GGR Office Hours audience on July 25 by Jake McKee, and the conversation was very robust! Helping both your team members and your leadership through change management to see AI as a tool to support the work being done rather than replace it was a part of the conversation. What ways are you…
Hello folks, I wonder if you would recommend a tech platform to support the entire Rev Org (Sales, CS + Account management) - a single tool is preferred. I am sourcing options to review tools that can support the different use cases (sales pipeline, AM expansion, and CS folks work). Insights much appriciated.
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