Hello, Looking for US based vendor recommendations for companies that create video customer testimonials. Thanks in advance!
I was asked yesterday how to extract value, and ensure profitability, from a high number of very low value customers. The scenario is that there are 10,000 customers, with that number growing fast, paying on average a one-time £2,000 fee and a few hundred per year for additional services. There is currently no CS function…
Hi All, Just wondering if anyone has got any insights or experience on how ChatGPT can be used for supporting customers for a SaaS product. Many thanks in advance. Mona
Hey All - I'm fascinated by this community of brilliant people. With that said, I'm starting with a close to 2 year old start up and they're beginning to invest in cx/customer success. Because they have a bunch of existing accounts and my question was/is how are you monitoring the health of these relationships? That's…
Recent disruptions of service affecting major CSPs have highlighted the importance of having a multi-cloud environment and backing up customer data. One of the main benefits of a multi-cloud environment is increased resilience and availability. By spreading data and workloads across multiple cloud environments,…
I am looking for one that can help me with my proactive outreach (outbound communication/ emails), a centralized system for customer information (right now our data is hard to access), and I'm not sure if this is an option but if any involved usage data that would be helpful. I'm relatively new to being a CSM so ease of…
hi all, does anyone have any experience or preference when it comes to integrating Jira with Salesforce? less interested in creating tickets in SF to be sent to Jira at the moment - mostly interested in connecting customer data (outside of name - such as ARR, segment, vertical etc) to Jira tickets (in this scenario:…
I am looking for sample and sharable playbooks triggered by an identified risk, identified opportunity, anomaly detected, CSM-initiated, or significant change in components that make up customer health score. It could be automated or CSM-led or hybrid. Where are such playbooks usually documented? In the CS platform? In a…
We're considering ripping out ChurnZero and replacing it with Planhat. We've had ChurnZero for 3 years and have grown dissatisfied with some of the recent changes. Has anyone done a rip and replace to Planhat? Anything we should be aware of in terms of functionality ChurnZero had and Planhat doesn't? Thanks so much!
Hi All Over the last 5 years, I've been an avid user and supporter of CS platforms and in this time have been a user of Gainsight and Totango on multiple occasions. I've just joined a company where Totango is the tool, and definitely the right choice for the company. I last used Totango about 18 months ago and its great to…
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