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Hey All - I'm fascinated by this community of brilliant people. With that said, I'm starting with a close to 2 year old start up and they're beginning to invest in cx/customer success. Because they ha…
Recent disruptions of service affecting major CSPs have highlighted the importance of having a multi-cloud environment and backing up customer data. One of the main benefits of a multi-cloud environme…
I am looking for one that can help me with my proactive outreach (outbound communication/ emails), a centralized system for customer information (right now our data is hard to access), and I'm not sur…
hi all, does anyone have any experience or preference when it comes to integrating Jira with Salesforce? less interested in creating tickets in SF to be sent to Jira at the moment - mostly interested …
I am looking for sample and sharable playbooks triggered by an identified risk, identified opportunity, anomaly detected, CSM-initiated, or significant change in components that make up customer healt…
We're considering ripping out ChurnZero and replacing it with Planhat. We've had ChurnZero for 3 years and have grown dissatisfied with some of the recent changes. Has anyone done a rip and replace to…
Hi All Over the last 5 years, I've been an avid user and supporter of CS platforms and in this time have been a user of Gainsight and Totango on multiple occasions. I've just joined a company where To…
Hi All, I'm not sure if anyone else has encountered this scenario/need, but I figured this was the place to ask! I don't currently have a "work email", but I wanted to use some downtime to add some ce…- Greetings All - My first post was over the weekend, and as I explore and learn more from the GGR community my hope is that I can get a bit more engagement. I work for a fairly young start up who curre…
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