How much does a customer success platform cost? How do we measure the ROI? What is the acceptable RO
Options
Kevin Mitchell Leonor
Member Posts: 248 Expert
I'm not in a position to see the P&L sheet to see what Customer Success Platforms cost so I want to get a good understanding even if it is on a per license basis.
Tagged:
0
Comments
-
I am looking at this from a different angle: What does my whole Customer Success operation cost to support the capabilities I (would like to) have:
- CSM's
- Special functions: Onboarding, Admins, Marketing, Data Science ...
- CS system
- Support, VoC, Community ....
and compare this against our CAC for
- initial acquisition
- renewal
- upsell
- cross-sell
to assess, if the company as a whole and the CS team are profitable and within standard ranges.
0 -
thanks @Andreas Knoefel so what does that look like and what are the target goals you have for CAC spend versus operation cost?
0
Categories
- All Categories
- 179 GGR Information
- 154 GGR Cafe
- 19 Welcome to the Community
- 6 Badge and Rank Program
- 187 Specialized Groups
- 18 Future Customer Success Professionals
- 770 CS Conversations
- 189 CS Conversations
- 32 CS Operations Conversations
- 270 CS Org Conversations
- 29 Industry Insights
- 192 Strategy & Planning
- 58 Customer Journey
- 714 Technology and Metrics
- 276 Digital CS (Engagement Programs)
- 201 CS Technology
- 237 Metrics & Analytics
- 17 Value Realization