Technology

Discussion List

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  Seeking feedback from CS leaders at B2B SaaS companies

  andrea_garzon 16 views 0 comments 0 points Started by andrea_garzon March 25 CS Conversations
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  Has anyone tried Hook.co?

  Question Maron 91 views 0 comments 0 points Most recent by Maron March 9CS Technology
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  How are you combating churn in your organisation?

  Answered BaAvl 160 views 3 comments 0 points Most recent by yuliya67 February 26CS Operations Conversations
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  Does your company have an "AI Council"?

  Answered Jenna-Leigh Couch 139 views 3 comments 0 points Most recent by Charlotte Naylor February 17CS Technology
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  New Member - CS Leader from Calgary

  Gayan Perera 36 views 0 comments 0 points Most recent by Gayan Perera January 22CS Conversations
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  Attending CS “The Customer Conference” London

  Answered Jenna-Leigh Couch 158 views 3 comments 1 point Most recent by Bob London January 16CS Operations Conversations
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  CS Workflow Tech - suggestions?

  Answered KatherineBentley 264 views 5 comments 0 points Most recent by Katherine Bentley December 2025CS Technology
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  Gold Standard for AP Software?

  Question kmcmullen 46 views 0 comments 0 points Most recent by kmcmullen December 2025CS Technology
• 
  Quick question for the CS community

  Answered Lucas E 153 views 2 comments 0 points Most recent by juliency November 2025CS Operations Conversations
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  Need an online community built? CS product practice needed.

  Sabie-Fleming 922 views 12 comments 0 points Most recent by Heather Wendt February 2025CS Conversations
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  2024 Demopalooza Videos are now available!

  Announcement Heather Wendt 100 views 0 comments 1 point Most recent by Heather Wendt November 2024GGR Cafe
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  Pendo Alternatives

  Mona Emam 134 views 2 comments 0 points Most recent by ZaidK December 2023CS Technology
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  New CSP guide from Forrester

  NaomiAiken 92 views 0 comments 2 points Most recent by NaomiAiken November 2023CS Technology
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  Seeking Feedback on Vitally - CS Platform (similar to Gainsight, Client Success, Churn Zero, Catalys

  Jenny Quénard 243 views 2 comments 0 points Most recent by NickH November 2023CS Technology
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  Salesforce as a Customer Success Platform

  Jeff Heckler 1.4K views 23 comments 0 points Most recent by tejash_24 September 2023CS Technology
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  Platforms for tracking SaaS metrics?

  lnick 397 views 5 comments 1 point Most recent by Ed Powers August 2023CS Technology
• 
  Executive quotes about implementing a Customer Success Platform

  ianwelles 175 views 3 comments 0 points Most recent by [Deleted User] August 2023CS Technology
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  What is your process for creating data-driven slide decks?

  dsquires4406 215 views 4 comments 0 points Most recent by ianwelles August 2023CS Technology
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  Tools and documentation

  Tandiss 390 views 8 comments 0 points Most recent by Tandiss August 2023CS Technology
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  CS Platform

  Nbaxby 363 views 1 comment 1 point Most recent by Shannon Nishi July 2023CS Technology
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  Gainsight vs Planhat vs ???

  vurveyandrew 1.4K views 12 comments 0 points Most recent by Jim Jones June 2023CS Technology
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  Who owns the knowledge base at your organization?

  Shreelekha 440 views 5 comments 0 points Most recent by shonafenner June 2023CS Technology
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  Early CSM Organization Tips - surviving those scrappy days, pre-CRM

  Jillian 262 views 5 comments 0 points Most recent by Anna Alley June 2023CS Conversations
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  What automation playbooks do you recommend for low-touch CS?

  Olivia_Williams 194 views 2 comments 0 points Most recent by Chitra Madhwacharyula April 2023GGR Cafe
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  How do you keep customers engaged during onboarding?

  Dina Shatner 287 views 10 comments 0 points Most recent by Jeffrey Kushmerek April 2023Root
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  Salesforce - Einstein

  Jordan Silverman 21 views 0 comments 0 points Most recent by Jordan Silverman March 2023CS Conversations
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  Vendor recommendations for Video Testimonials

  Michelle Wideman 92 views 3 comments 0 points Most recent by MarkStagi March 2023CS Technology
• 
  The Cloud's Down, Now What?

  kmulhalljr 105 views 1 comment 0 points Most recent by ashley_martin February 2023CS Technology