Has anyone driven customers / partners through a digital onboarding experience to initiate the joint Success Planning? Meaning, introducing the customer / partner to their customer portal experience, …
As we begin to build our digital CS model, moving away from a named CSM, we need to establish a cohesive brand and DCS voice across channels that is personal. I'm wondering what other companies are do…
Hi All, first time poster here :) I am in the process of building out Customer Success at our business which is a Series A start up with no prior CS function. I am about to start to build out our rene…
Hi there, I'm new to the GGR community and am in the process of standing up the first customer success marketing function for our company (B2B Tech). We are building out simple email campaigns and com…
One area of thinking for me in the 2nd half of the year is how we structure our CSM team in terms of seniority and the relevant career progress within role. I am thinking: * Entry/junior : Customer Su…
I have been in the software sector for many years and have yet to see a well organized, customer friendly way to keep customers updated on a regular basis efficiently, and with solid customer facing, …
Hi everyone! As someone who’s passionate about building a positive work culture where everyone is engaged and motivated, it’s concerning to know that quiet quitting has become a pressing reality in th…
Hello, I've been putting new processes into place for our company's reference program and we're getting some pushback from the sales department. I'd really love to hear feedback from this community on…
Anyone here using Einstein? This is Salesforce AI/automation tool that is built into Service Cloud. If so would love to learn about your use cases and get feedback!
