Hi GGR Community, what events are we attending this year? What have you previously attended? Thanks to @Pam Micznik for sharing this - Conferences - CEd & CS - just hoping for some advice/reviews... C…
We're heading into peak summer here in the United States. @Matt Myszkowski had a brillant ice-breaker yesterday on CS Leadership Office Hours. "What song depicts your day-to-day life in customer succe…
Now that we are 2 years into COVID, I'm really curious about what has become non-negotiable for growing teams when it comes to staying connected with teammates and coworkers. We often talk about the C…
Hey there! I work at a company where we trade data with customers. I'd like to design a document that can be shared with customers from the kickoff call that includes their "tasks" for the first year …
Hey there! I work at a company where we trade data with our customers. I'd like to design a document to provide to customers that outlines the "tasks" they're meant to complete in a certain timeframe.…
Hi there, Longtime listener, first-time caller here. I am looking to connect with other members who are the first CSM in their Orgs. I just started as CSM for a travel agent technology startup. I woul…
Hey everyone. I'm building a comp plan for our larger customer segment as we're growing our team and have some ambitious growth goals for 2022! I've searched far and wide for material on this but it s…
Hey all! In my current role we are heavy Hubspot users. I am looking to start using specific CSM tooling, ideally a tool that integrates with Hubspot. I see Gainsight has a Hubspot integration, is any…
CS methodology is unique in Cyber Security sector due to various components, such as NDAs with customers, on-prem solutions and many other factors. I've met some wonderful compatriots in this space an…
Hi everyone, I am the Senior Manager of Account Management at a growth company in healthcare IT/SaaS. Our company is at an inflection point where we are growing very quickly due to the release of new …
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