Hi All Over the last 5 years, I've been an avid user and supporter of CS platforms and in this time have been a user of Gainsight and Totango on multiple occasions. I've just joined a company where Totango is the tool, and definitely the right choice for the company. I last used Totango about 18 months ago and its great to…
Hi All, I'm not sure if anyone else has encountered this scenario/need, but I figured this was the place to ask! I don't currently have a "work email", but I wanted to use some downtime to add some certifications to my toolbox and Gainsight doesn't seem to allow for signups to any of their course content without a work…
Greetings All - My first post was over the weekend, and as I explore and learn more from the GGR community my hope is that I can get a bit more engagement. I work for a fairly young start up who currently is going through 1:1 onboarding. My hope is to switch to a one to many format and I'm getting caught up on how to have…
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Hi! I've been so fortunate to get a leader that wants less KPIs that measure the things we care about, and more KPIs that the customer cares about. But making internal metrics is a piece of cake compared to measuring . Nobody knows better if they've achieved a desired outcome better than the customer themselves. But how…
Hi everyone I'm new here so forgive me if something similar to this lives somewhere. I looked but I couldn't find anything, promise! I'm looking for tips and advice on the best way to go about customer segmentation. We've got information everywhere: * CRM systems * CSMs own customer spreadsheets * CSMs own brains I'd like…
Hi all! I am beyond ready to replace Zendesk for our helpdesk/customer service platform. The challenge, is that I need a HIPAA compliant system to replace it. Any recommendations for platforms I should demo?
Someone recently asked me: What are some examples of how GPT-3 can benefit customer success managers? To which I replied: 'GPT-3 can be used in a variety of ways, from generating text for blog posts and social media posts to creating personalized emails and sales pitches. It can also be used to generate text for internal…
Hi GGR community! Does anyone else feel like their org's information is a bit all over the place in terms of where it all lives? Looking for any recommendations on tools to help unify information, or best practices to avoid the mess.
Hi GGR Community! Reading through the posts on LMS and there is a lot of great back and forth. Looking for an updated recommendation re: LMS vendor to strengthen our customer implementation and onboarding (SaaS)? What are you using? What have you vetted? Looking for all recommendations. Thank you!
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