I posted this poll on LinkedIn and have seen a wide array of opinions. I would like to gather more data and was wondering if my CS peeps here can help. since there is no Poll format here, I just put t…
Hello GGR, Happy day! I'm currently working on improving our current Product demo process for potential new clients and want to hear their opinion. We would like to implement a survey for this. See be…
Hello everyone, I totally recommend GGR as a great place to learn and help :) I'm working on developing a customer success framework in the company I currently work in, which is a Saas company. I have…
We've got a CS Leader who's in the midst of building much of customer success from scratch. Looking to leverage this community to see if there are tools and templates that can be useful as this leader…
Hi everyone! First-time-post over here! I am debating with myself on how to structure upcoming success plan sessions with customers. We have a bunch of new customers that have joined during the summer…
Has anyone built an escalation steps document? I need to create a document in which I identify risk factors/flags, what's the impact of that flag, how handle it, how we mitigate it and success criteri…
Would love to hear from companies that have a single CS team supporting multiple product lines and how you define engagement model across areas of the product.
Hi all! I am new to the platform and was told to join the community by a fellow CX individual. After reading many articles and books on CS ( I have been in it for about 3 years now ) I keep reading an…
Hi all :) Happy Thursday! I recently initiated a task to align the WoW in our Customer Success Teams. One of the things, that I am looking into is the way the CS teams work with account plans. In that…
I am working on building up a new CS Team which includes CSM and CSE roles. Our CSE role will be helping to complete additional implementation work after the initial onboarding work is complete. I am …