Hi GGR community! I'd love to crowdsource some general opinions and approaches to reassigning accounts when a customer requests it. This hasn't been a common occurrence with my customer base to date, …
Hey GGR community! I'm curious if we have anyone that's a CSM to federal agencies? I would love to get some insights with FEDRAMP and best practices pertaining to this.
The market and financial fluctuations impact your customers, and it is important that you identify any risks to deals or renewals and create a relevant POV to create effective messaging and engagement…
Hi everyone! I’m new to the GGR site and looking forward to sharing ideas. I have one question to kick things off. I’ve been at my current company for 5 years, and we have a revolving door of General …
We are planning virtual sessions for our community members to learn best practices for use of our technology and network with their peers. I’m curious how other organizations support networking for th…
Look no further! LinkedIn has recently released a Professional CS Foundations course, and already 200 professionals have completed it! Endorsed by ChurnZero (one of GGR's terrific sponsors!), it takes…
We know that equipping our customers for strong product adoption during implementation, onboarding, and beyond is critical, especially for those in the high ARR category. But how do you do this in an …
Is anyone using an assessment during the hiring process for a new CSM? Our company uses assessments for other roles but I am looking for one that is specific to a CSM role.
This week, @Julie Fox joined the GGR Office Hours to talk about the importance of memorable customer experiences along the entire customer journey. Would love to hear your thoughts on the following: C…
Hello there, I am reaching out to tap into the collective wisdom of this forum regarding strategies for improving customer retention rates in SaaS companies. Our company has been facing challenges in …