Customer success is evolving fast. With AI voice and text agents becoming more accessible, I’m curious: Where do you see the biggest adoption challenges? What use cases would actually make an impact for your team? Are there areas where automation could reduce friction but still feel human? Some teams use AI to handle…
I am currently looking into transitioning into the exciting field of Customer Success after several years of experience as a Customer Service Supervisor. My background has equipped me with strong skills in relationship management, team leadership, and problem-solving, and I am eager to apply these in a Customer Success…
Hello there, first time posting here so thank you for taking some time to engage. I'm currently a Manager of Customer Success for a SaaS company and I've been tasked with creating a new Digital CS Program. I currently have one Digital CSM to support this effort and my company does not currently have a true CSP (Gainsight,…
Welcome to 2025, everyone! I’d love to hear your thoughts or see any insights from thought leaders about what’s on the horizon. As the pace of change accelerates, we’re seeing shifts in our tools, roles, and—most notably—customer expectations. It’s an exciting time for Customer Success, though I’ll admit it can feel a bit…
Our team at Flowla just released the 2024 Sales Almanac - a collection of trends featuring top-performing posts from 100+ sales and CS voices on LinkedIn. One major shift in CS has been around the role being increasingly commercialized to the point where people get to question the traditional CS metrics and invest more in…
One last try can do wonders in sales. I recently closed my first deal by trying one last time. The client said he can’t sign up for the services i provide because he has other plans and my colleague helped step out of that scenario and look at it from a different angle and it ended up being successful.
Hello! I'm working with marketing on unifying our marketing campaigns and our scaled CS emails. Does anyone have suggestions on how to create a 360 view of all campaigns?Plus addressing scheduling?
I am looking to build out an Office Hrs program. Would love to get some metrics on the ROI running these sessions, if anyone is willing to share their successes with me
Hello Everyone, I’m currently working in the customer success space at a rapidly growing company, and I’m looking for some insights on scaling our Customer Success (CS) team effectively as we continue to expand. We’ve seen significant growth in both customer base and revenue, and now we’re at the point where our current CS…
Hey team, Has anyone had experience using companies such as BruntWork for CSM roles? We're looking at how to be cost-effective in new markets and wanted to see if anyone had experience in doing this? Please feel free to reach out to me via GGR or LinkedIn.
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