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Welcome to 2024, a letter from the CEO
Since the beginning, the foundation of Gain Grow Retain has been centered on connecting people, knowledge and ideas to advance the state of customer success. My name is Rob Wenger, and as CEO of Higher Logic, I want to acknowledge the remarkable success of Gain Grow Retain and extend my sincere appreciation to Jay Nathan…
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Thanks Jeff and Jay!
As many of you may have already seen on their LinkedIn posts, Jeff and Jay are transitioning away from Higher Logic, and thus GGR leadership. Their inspiration, knowledge, and influence have impacted so many, and of course, GGR was their brainchild. We wish them all the best in their next endeavors, and will always be…
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December 15, 2023 Week in Review
December 15, 2023 This will be the last Week in Review of 2023. Wishing everyone a wonderful Holiday season with family and friends! Here are some of the happenings going on in GGR: **Be sure you are receiving this email to avoid missing out! Sign Up for the Week in Review Subscribe to the 1x per week digest Events 🗨️ GGR…
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December 8, 2023 Week in Review
December 8, 2023 As we near the end of the year GGR wants to make sure you are checking out the awesome resources within the community! Focused on the EBC's (Events, Best Practices, and Content), take a look at these value-adds! **Be sure you are receiving this email to avoid missing out! Sign Up for the Week in Review…
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Interested in Sharing Your Knowledge?
As we rapidly approach the start of 2024, GGR is looking to add to the EBC's (Events, Best Practices, and Content) we provide. Do you have some great ideas and processes to share? Choose from the links below to get started! If you are interested in becoming an Office Hour or webinar host, or sharing a template or playbook…
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GGR Community Week in Review - December 1, 2023
December 1, 2023 Welcome back to the new "GGR Community Week in Review"! At GGR, we focus on what I call the EBC's: Events that allow you to learn and network with others Best Practices shared by your peers Content that is relevant and impactful We want to make it easy to see what is going on in your GGR community each…
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November 17, 2023 - The GGR Community Week in Review
November 17, 2023 Welcome to the new "GGR Community Week in Review"! Each week, a single post will share the various opportunities, resources, and great conversations that happened in your community over the last week. Conversations November Question of the Month Get involved in the conversation about Digital Customer…
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The First GGR Question of the Month is Live!
Hey all! Already getting some traction on our first ever Question of the Month discussion. This is a new initiative to spark conversations around Customer Success topics that might not crop up in regular discussions. Participants are entered into a chance to win a gift card, and will receive a special edition badge. Join…
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Introducing our GGR Question of the Month Series
Gain Grow Retain is focused on connecting people, knowledge, and ideas, and to help with this, we are launching a Question of the Month program to highlight the big questions customer success professionals are asking and spark conversation and connection. Each month we will post a question submitted by one of your peers.…
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GGR Podcast - Integrating Your CS Goals with Community
Scaled CS is a hot topic as companies are scrambling to maintain a high level customer experience with resources that are more limited than ever. This week, Nicole Saunders spends some time with @Jeff Breunsbach discussing how Zendesk is utilizing community to make this possible. Getting teams involved in community is all…