Hi GGR network! I'm posting something unique here. Not looking for advice or best practices in CS. This time, I am reaching out to see if anyone can introduce me to anyone in leadership at Workday. I …
Hi all, Does anyone use a tool or a template for mapping out triggers? I'm about to map out ours on a Google Sheet – and thinking there must be a better way?! Thanks, Kev
Hi everyone, I'm a big fan of using case studies in interviews for CSMs - helps showcase ability to present, work under pressure, etc. Usually I'll ask them to present what outcomes our business could…
Hi GGR community! Long time observer, first time poster. This ones a bit of a legal conundrum, We are a SaaS company working with typically risk-averse clients (healthcare, banks etc) who are very str…
Hi there! I currently don't have the right CRM platform and looking to see what others are using to track Customer Success. We're using Monday.com to add accounts and notes but you can't do much repor…
Need your collective wisdom on the strategy for the best/quickest/most efficient way to build a low/tech touch CS team. The intention is to have a PLG go to market with simple installation, and with s…
Hello community! Can anyone share any resources or experience on best metrics to track the health of a SaaS company that has low ARPU and is 100% self service? (Eg. Users sign up on their own, like Ma…
Hi all - I'm going to be evaluating a customer success platform (something like Gainsight, ChurnZero, Totango, etc.) in the 2nd half of this year, with an eye toward purchasing and implementing early …
Hi ?, Since this community includes a lot of support leaders, I'd appreciate your help with the Customer Service Benchmark Report Survey. The four partners - Aircall, Intercom, Klaus, and Support Driv…
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