Revenue

Discussion List

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  Developing an Ideal Customer Profile

  Pam Mantaring 2 views 5 comments 0 points Most recent by Anita Toth July 2020Metrics & Analytics
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  Insights on lead qualification by CSMs

  Effie Mansdorf 24 views 1 comment 0 points Most recent by Ed Powers July 2020CS Org Conversations
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  Adding/Transitioning to a digital/tech touch model?

  Brian Hartley 5 views 21 comments 0 points Most recent by Sana Farooq July 2020Metrics & Analytics
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  GIVING THE CUSTOMER BAD NEWS

  Kathleen Fava 2 views 10 comments 0 points Most recent by Thomas Seelbinder July 2020CS Org Conversations
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  Thoughts on paid trials?

  Alex Farmer 8 views 2 comments 0 points Most recent by Will Pagden July 2020Customer Journey
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  Determining Expansion Revenue Goals in Customer Success via SOM Analysis

  Rich Watson 7 views 4 comments 0 points Most recent by Rich Watson July 2020Strategy & Planning
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  High Touch vs Low Touch with differing contract vehicles

  Jim Ashley 25 views 11 comments 0 points Most recent by Sidd June 2020Metrics & Analytics
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  Playbooks/pro tips for mitigating churn risk brought on by M&A?

  Matt Timmins 1 view 7 comments 0 points Most recent by Steve Bernstein June 2020Strategy & Planning
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  Where's the best place for Upsells to live?

  shamsao 3 views 15 comments 0 points Most recent by Steve Beaumont June 2020CS Org Conversations
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  Asking for referrals from end-users

  Marijn Verdult 5 views 5 comments 0 points Most recent by Paul Giovacchini June 2020CS Technology
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  How does your organization present QBRs / ABRs to SMB "Tech Touch" customers?

  Jeremy Donaldson 15 views 9 comments 0 points Most recent by Sidd June 2020Metrics & Analytics
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  Incentives for Sales to sign healthy deals?

  Jeremy Katz 9 views 13 comments 0 points Most recent by Steve Beaumont June 2020CS Conversations
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  Should CSM be a SKU'd line item in an SOW? How should it be approached with different tiered custome

  Effie Mansdorf 17 views 13 comments 0 points Most recent by Kevin Mitchell Leonor May 2020Metrics & Analytics
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  Who are the Decision Makers during COVID-19

  BenB 1 view 3 comments 0 points Most recent by Jeremy Donaldson May 2020Strategy & Planning
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  CS Leadership Office Hours - Tomorrow!

  [Deleted User] 6 views 1 comment 0 points Most recent by Gretchen Hustad April 2020GGR Cafe