Discussion List

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  Customer Success Managers negotiating contract pricing

  Brooke Carrie 491 views 7 comments 0 points Most recent by Narjes Evennou May 2022CS Conversations
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  CS - Revenue or Operations?

  Jordan Silverman 331 views 8 comments 0 points Most recent by Jordan Silverman May 2022CS Conversations
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  Commission or bonus on Upsell/Cross-sell, if at all?

  caseybaldin 881 views 4 comments 0 points Most recent by Ian Remington April 2022CS Conversations
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  SaaS KPIs and Metrics

  Jordan Silverman 171 views 26 comments 0 points Most recent by Brian Hansen February 2022CS Technology
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  Sales and Client Services responsibilities

  Jay Gorga 1 view 0 comments 0 points Most recent by Jay Gorga January 2022CS Conversations
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  Thoughts on these specific CS Processes

  Anish Bhalla 11 views 1 comment 0 points Most recent by Jonna Pedersen January 2022CS Conversations
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  What have you learned starting a consulting program?

  Mike Kochczynski 1 view 2 comments 0 points Most recent by Ed Powers October 2021CS Conversations
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  Quick Hits: Things That Aren't Scary

  Russell Bourne 1 view 0 comments 1 point Most recent by Russell Bourne September 2021CS Conversations
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  Does the CS team own the Upsell/Cross opportunity?

  Scott Hair 1 view 4 comments 0 points Most recent by Mark Flanagan August 2021CS Conversations
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  Churn Tracking Document

  Shahira Carstensen 1 view 0 comments 0 points Most recent by Shahira Carstensen August 2021CS Technology
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  NonRenewal/Churn

  Amanda Watson 11 views 6 comments 0 points Most recent by Amanda Watson July 2021CS Conversations
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  What internal documents should be included in an account plan?

  Julie Schifter 1 view 1 comment 0 points Most recent by Kevin Mitchell Leonor July 2021CS Technology
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  How do treat one-off expansion revenue that doesn't recur?

  Sylvia Yin 1 view 6 comments 0 points Most recent by Sylvia Yin June 2021CS Technology
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  CSM client load and moving from a sales led to a product led strategy

  Michael Saia 21 views 1 comment 0 points Most recent by Muneer Mubashir June 2021CS Conversations
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  CSM Compensation

  Jude Chiy 11 views 1 comment 0 points Most recent by Kevin Mitchell Leonor June 2021CS Conversations
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  Forecasting

  Jeremy Mulder 21 views 5 comments 0 points Most recent by Aaron Woods May 2021CS Technology
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  Variable cost models for Customer Onboarding

  John Gatlin 1 view 0 comments 0 points Most recent by John Gatlin May 2021CS Conversations
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  Customer wants to cancel. What happens next?

  gurd3v 51 views 23 comments 0 points Most recent by Brian Hartley May 2021CS Conversations
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  Renewal email template Low touch

  Erika Villarreal 263 views 4 comments 0 points Most recent by Erika Villarreal April 2021CS Conversations
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  Thoughts on the Chief Revenue Officer?

  Jeremy Mulder 31 views 8 comments 0 points Most recent by Zeeshan Gauba March 2021CS Conversations
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  Private Message Spam

  [Deleted User] 11 views 0 comments 0 points Most recent by [Deleted User] March 2021GGR Cafe
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  Looking for a Mentor

  Rita Rammohan 11 views 2 comments 0 points Most recent by Rita Rammohan February 2021CS Conversations
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  3 Most Important CS Strategic Issues dollar for dollar in 2021

  Morgan Pottruff 1 view 8 comments 0 points Most recent by Sean Wilkes February 2021CS Technology