Discussion List

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  To Trial or Not to Trial??

  Karen Chambers 11 views 8 comments 0 points Most recent by Dennis Doyel January 2021CS Technology
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  ChurnZero Best Practices

  Jared Orr 101 views 6 comments 0 points Most recent by Ed Braunbeck January 2021CS Technology
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  Success & Support - Competitive Analysis

  Matt Myszkowski 1 view 2 comments 0 points Most recent by Matt Myszkowski January 2021CS Conversations
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  Renewal opp stages (Salesforce tracking)

  Lindsey Kemmerich 1 view 0 comments 0 points Most recent by Lindsey Kemmerich January 2021CS Technology
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  Dashboard for upcoming renewals

  [Deleted User] 31 views 9 comments 0 points Most recent by Jason Myers January 2021CS Technology
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  Switching customers from monthly to annual billing

  Andrea A 31 views 3 comments 0 points Most recent by Srikrishnan Ganesan January 2021CS Conversations
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  Who owns the renewal - Sales or CSM?

  Alan Rudolph 11 views 24 comments 0 points Most recent by Sana Farooq January 2021CS Conversations
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  Strategy Sessions with CS team

  Julie Schifter 1 view 1 comment 0 points Most recent by Banafche Garnier December 2020CS Conversations
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  New job: From CS to Growth and Scaling

  Walter Zepeda 1 view 2 comments 0 points Most recent by Walter Zepeda November 2020CS Conversations
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  CSM Email Campaigns: Ideas & Best Practices

  Samantha Dixon 1 view 1 comment 0 points Most recent by Jarren Pinchuck November 2020CS Conversations
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  Benchmark with same SaaS companies

  Thomas Hussenet 1 view 0 comments 0 points Most recent by Thomas Hussenet November 2020CS Conversations
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  Customer Referrals

  Craig Jackson 1 view 2 comments 0 points Most recent by Craig Jackson November 2020CS Conversations
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  Learning from Churn/Conducting Post Mortems

  Dan Cook 11 views 14 comments 0 points Most recent by Anita Toth November 2020CS Conversations
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  CS Leaders Board Reporting Packs

  Matt Myszkowski 1 view 5 comments 0 points Most recent by Jeff Heckler October 2020CS Technology
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  Setting SLA's (CSM or only Support Teams)?

  MarkusS 1 view 3 comments 0 points Most recent by Craig Jackson October 2020CS Conversations
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  How do you calculate CTR (Cost to Retain) & margin on low touch segments?

  [Deleted User] 1 view 4 comments 0 points Most recent by Ed Powers October 2020CS Conversations
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  What is Your Most Powerful Case Study? I'll Go First . . .

  Dan Conroy 1 view 0 comments 0 points Most recent by Dan Conroy October 2020CS Technology
• 
  What is Your Most Powerful Case Study? I'll Go First . . .

  Dan Conroy 1 view 0 comments 0 points Most recent by Dan Conroy October 2020CS Technology
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  How do you fairly distribute accounts among CSMs when comped on renewals?

  Effie Mansdorf 1 view 7 comments 0 points Most recent by Effie Mansdorf October 2020CS Technology
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  Vetting CS Software Platforms- What are the best questions to ask?

  Chrissy Hines 1 view 7 comments 0 points Most recent by Amanda Ingraham October 2020CS Technology
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  Cross-Sell Benchmarks

  Ryan Creamore 11 views 2 comments 0 points Most recent by Russell Bourne September 2020CS Technology
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  Churn prevention recommendations

  Dave Williams 11 views 6 comments 0 points Most recent by Andreas Knoefel September 2020CS Technology
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  Contract Consolidation in Covid-19 World

  WillowMoellering 1 view 4 comments 0 points Most recent by Tiffany Morin August 2020CS Conversations
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  Integrating customer success with Challenger Sales model

  [Deleted User] 11 views 4 comments 0 points Most recent by Anita Toth August 2020CS Conversations
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  Renewal Calculation with early renewals

  Brody Horton 1 view 2 comments 0 points Most recent by Russell Bourne August 2020CS Technology
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  CSM and Sales Responsibilities - who has the time???

  BenB 1 view 7 comments 0 points Most recent by Kristoffer Blom August 2020CS Conversations