Revenue

Discussion List

• 
  To Trial or Not to Trial??

  Karen Chambers 6 views 8 comments 0 points Most recent by Dennis Doyel January 2021CS Technology
• 
  ChurnZero Best Practices

  Jared Orr 97 views 6 comments 0 points Most recent by Ed Braunbeck January 2021CS Technology
• 
  Success & Support - Competitive Analysis

  Matt Myszkowski 5 views 2 comments 0 points Most recent by Matt Myszkowski January 2021Strategy & Planning
• 
  Renewal opp stages (Salesforce tracking)

  Lindsey Kemmerich 6 views 0 comments 0 points Most recent by Lindsey Kemmerich January 2021CS Technology
• 
  Dashboard for upcoming renewals

  [Deleted User] 16 views 9 comments 0 points Most recent by Jason Myers January 2021CS Technology
• 
  Switching customers from monthly to annual billing

  Andrea A 23 views 3 comments 0 points Most recent by Srikrishnan Ganesan January 2021Customer Journey
• 
  Who owns the renewal - Sales or CSM?

  Alan Rudolph 18 views 24 comments 0 points Most recent by Sana Farooq January 2021CS Org Conversations
• 
  Strategy Sessions with CS team

  Julie Schifter 3 views 1 comment 0 points Most recent by Banafche Garnier December 2020Strategy & Planning
• 
  New job: From CS to Growth and Scaling

  Walter Zepeda 1 view 2 comments 0 points Most recent by Walter Zepeda November 2020CS Org Conversations
• 
  CSM Email Campaigns: Ideas & Best Practices

  Samantha Dixon 2 views 1 comment 0 points Most recent by Jarren Pinchuck November 2020Digital CS (Engagement Programs)
• 
  Benchmark with same SaaS companies

  Thomas Hussenet 6 views 0 comments 0 points Most recent by Thomas Hussenet November 2020Industry Insights
• 
  Customer Referrals

  Craig Jackson 1 view 2 comments 0 points Most recent by Craig Jackson November 2020Strategy & Planning
• 
  Learning from Churn/Conducting Post Mortems

  Dan Cook 9 views 14 comments 0 points Most recent by Anita Toth November 2020Strategy & Planning
• 
  CS Leaders Board Reporting Packs

  Matt Myszkowski 5 views 5 comments 0 points Most recent by Jeff Heckler October 2020Metrics & Analytics
• 
  Setting SLA's (CSM or only Support Teams)?

  MarkusS 8 views 3 comments 0 points Most recent by Craig Jackson October 2020CS Org Conversations
• 
  How do you calculate CTR (Cost to Retain) & margin on low touch segments?

  [Deleted User] 5 views 4 comments 0 points Most recent by Ed Powers October 2020CS Org Conversations
• 
  What is Your Most Powerful Case Study? I'll Go First . . .

  Dan Conroy 9 views 0 comments 0 points Most recent by Dan Conroy October 2020Metrics & Analytics
• 
  What is Your Most Powerful Case Study? I'll Go First . . .

  Dan Conroy 5 views 0 comments 0 points Most recent by Dan Conroy October 2020Metrics & Analytics
• 
  How do you fairly distribute accounts among CSMs when comped on renewals?

  Effie Mansdorf 2 views 7 comments 0 points Most recent by Effie Mansdorf October 2020Metrics & Analytics
• 
  Vetting CS Software Platforms- What are the best questions to ask?

  Chrissy Hines 7 views 7 comments 0 points Most recent by Amanda Ingraham October 2020CS Technology
• 
  Cross-Sell Benchmarks

  Ryan Creamore 7 views 2 comments 0 points Most recent by Russell Bourne September 2020Metrics & Analytics
• 
  Churn prevention recommendations

  Dave Williams 5 views 6 comments 0 points Most recent by Andreas Knoefel September 2020CS Technology
• 
  Contract Consolidation in Covid-19 World

  WillowMoellering 1 view 4 comments 0 points Most recent by Tiffany Morin August 2020Digital CS (Engagement Programs)
• 
  Integrating customer success with Challenger Sales model

  [Deleted User] 7 views 4 comments 0 points Most recent by Anita Toth August 2020Strategy & Planning
• 
  Renewal Calculation with early renewals

  Brody Horton 6 views 2 comments 0 points Most recent by Russell Bourne August 2020Metrics & Analytics
• 
  CSM and Sales Responsibilities - who has the time???

  BenB 4 views 7 comments 0 points Most recent by Kristoffer Blom August 2020CS Org Conversations