I work for a start up and we have a few partnerships that are at the enterprise marker. Currently Ford Drive has agreed to a partnership with my company for a certain amount of subscriptions. In my understanding The trouble I'm finding is I was involved in the process too late. Out of 100 available subs only 3 have opted…
I'm really curious to hear from folks whether they map out the competencies or skills for all the roles in their orgs. I know this is a common practice in Sales but I've seen it less frequently in Customer Success.
I'm needing to update our customer journeys and it currently lives in a slide-deck. Does anyone have a good tool or template that they use for these? I need to make separate journeys for each segment.
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How do you evolve your account strategy throughout the customer journey? One template, with placeholder for metrics and strategies as the customer iterates through onboarding, ramp-up, maturity, adoption, expansion - whatever your journey steps are? Or do you prefer separate account strategy templates as the customer goes…
Hi all! New member here. Looking forward to interacting with you all. I found some related posts, but wanted to start a new thread about standardizing renewal price increases for annual contracts. Not the process of securing the renewal, but rather how to internally standardize rates of increase. There's not a ton of best…
Could you please share any effective strategies or approaches your organization employs to ensure the active involvement of customer success managers in the pre-sales process, thus fostering more vital collaboration between the sales team and the customer success team?
Being apart of a few discussions surrounding change management I wanted to ask if anyone had any good strategies to proactively stay "ahead" of the game during a change? What works and what doesn't?
Hi! I'm curious to learn how you help CSM teams managing 25 - 60 accounts, the most at risk segments who require advisory services more than a product in order to ensure success (product value is there but renewal success is dependent on an indirect variable related to customer building a type of sales motion). This is…
Hi all, My final panel interview today, with my presentation, was canceled because the recruiter called to let me know that the hiring date has been pushed back to September. She said they really want to keep me as a top candidate but understand if I need to take another job sooner. I said I'd love to complete the…
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