Hey guys, We're looking at purchasing ChurnZero as our CS Tool. Does anyone use ChurnZero currently? I'd love to hear your insights & experience here. If anyone has a moment to share that would be awe…
In our organization, we're looking to attach early cohort churn from a couple of angles, one of those being the cancelation process. Have you used a cancelation/retention tool like Profitwell Retain o…
Hi all, We are currently in the process of evaluating CS Platforms and have narrowed it down to three Churnzero, Gainsight, and Planhat. A bit of an open question on my end is Churnzero's native integ…
Hi: I work at a programmatic managed service agency where we run programmatic campaigns for clients. The CS team is responsible for campaign launch (have signed paperwork, tags, pixels, etc), project …
Hi Everyone, I'm currently in the process of rolling out Churnzero and am looking to implement SMS into our digital experience as most of our customer base rarely reads emails or has time to pick up t…
Is anyone using Hubspot as their customer success software tool? If so, how did you set it up? I am looking to set it up using Hubspot's deal functionality. We have deals for sales and once they becom…
Hi GGR community! What are some of your go-to metrics for measuring success with your Customer Advocacy efforts/program? How are you showing the value / influence to your internal stakeholders? Thanks…
I am writing an article on the importance of capturing and analysing adoption data in the B2B space. It's the leading indicator of customer health. Knowing: * if customers are using the products they …
Team, this topic was recently brought up - aligning CSAT to CSM. It's very new topic at my company but the thought of it gives me concern. The concern is we're a free service. Our coverage model is 1:…
Hello all! My team and I are working on finding good metrics that measure Time & Value for our clients, starting general and gradually getting more specific as it applies to our services. For context,…
