Hi All, I’m working with a small SaaS business and we are looking for Pendo alternatives. They have been paying for Pendo subscription for the last 8 months without even using the basic functionalities. What would product would you suggest for in-app targeted customer messaging/ customer onboarding and driving product…
Looking to see if anyone has recommendations on tools for storage of customer meeting zoom recordings. We save and share out all our implementation sessions with customer and they have a video library to reference. Today we use wistia but are looking at alternatives. Anyone use something else that's easy/cost effective and…
Came across this great new resource and wanted to pass it along! This new Forrester report evaluates the following CSPs to help companies choose the right one. Here's the first line about each of the main CSPs: "Catalyst Software has solid capabilities for some but lacks standout features" "ChurnZero elevates CS but needs…
Hi everyone! I'm currently looking to implement a CS Management platform for our startup (~25 employees). I have a demo coming up with Vitally (https://www.vitally.io/) and was interested to hear if anyone has any feedback/insights on this particular platform? Would love to hear about implementation time, CS services,…
Hey GGR - It’s hard to believe but you are probably thinking about 2024 planning (Scary, I know). Well, we’d like to think Gain Grow Retain can help! We imagine you're sitting there thinking: I have to plan for 2024, but I'm not sure what tech will fit into our existing stack... and I don't want to get hounded by a sales…
Why don't we see more about Salesforce as a CSP from: 1. SFDC, themselves or 2. the CS market and community? I'd love to hear your experiences, takes, and input. Disclaimer: I don't have a horse in this race, I am simply interested in the consensus. Thanks, Jeff Jeff Heckler Director of Customer Success Solutions…
Hey All, Does anyone have experience using just Salesforce for your CS team? Did you make specific customizations to manage the handoff from sales and then to manage onboarding & adoption? Or in general, other customization that really helped build a repeatable flow for the team and customer? our team currently manages the…
I am looking for recommendations for software's that track SaaS metrics? I am wanting something that calculates metrics such as CLV, CAC, Customer Churn, NRR, GRR & more. Any suggestions of platforms you have used & liked would be appreciated.
Hey GGR team! Our company is looking at moving to Salesforce as a holistic solution for Marketing, Sales, Support & Customer Success. We are currently using Hubspot and Helpscout (for reactive support) and are looking at a CS Tool, however, it sounds like we need to move to Salesforce to assist with our Sales & Marketing…
Hello everyone 👋 In our company we currently use hubspot for sales and marketing, Totango for customer success, Intercom for support tickets and a mixture of Jira and slack for managing tasks. Does anyone have experience of using hubspot for customer success and support? I am interested in consolidating to help with…
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