Dear GGR Community, I`m looking for your input regarding QBRs. What`s your script for those meetings? Which questions do you ask? What are your goals? How do you approach upsell/cross-sell? Is anyone willing to share a QBR presentation you use? Thanks.
Looking at what toolset you have used or are currently using that helps you reach 1:many customers. What do you like about it? What do you dislike about it? For reference our company has almost 1K customers and we are rapidly growing.
Our organization is B2B in the technology/software industry. Some organizations like SurveyMonkey and Qualtrics publish NPS industry reports, but their results vary and are typically gathered from their own customers. I am wondering if there are other reports or benchmarks that the GGR community trusts.
Hey GGR folks! We are exploring a survey or assessment to evaluate if our customers are getting value from their relationship with their assigned CSM and if they believe they will be successful with our product. I have a couple of questions I've been exploring through the community and have read some posts already. If you…
I was given permission by the author of this post, Daphne Costa Lopes, Director of Customer Success at Hubspot to re-purpose the LinkedIn post below here. Daphne posted this thread on LInkedIn just a few days ago. My hope that we can all have an interesting discussion about AI tools that we are all using or at least…
Working with products, VoC program and managing feedback from clients: How do you currently do it? do you use any tools? Previously used Slack, Notion, Excel files... etc, but was very difficult to track and manage. I've started to explore tools and came across something that seemed really good, but want to understand what…
Hello GGR community, Seeking some guidance here as a new CS ops manager. I joined my current company a few months ago but soon got to understand there is a misalignment between how our finance team views and calculate churn and NRR vs how local operational teams do. Basically, our customers are subscribing to annual…
Hey everyone! 👋 Like many of you, I’ve invested in software solutions with the promise of reducing support costs and enhancing customer self-service. But I’ve noticed that some of the strategies we use to measure the success of these tools could use a bit of a revamp. Self-service isn’t a new concept in the customer…
Hey everyone! Like the title suggests, I was wondering what tools might be the best to use to teach customers on how to use our product. We currently use loom but we were wondering if there were any other alternatives/platforms for teaching customers how to use product features + demonstrating value prop. Thanks in advance!
Hi All, I’m working with a small SaaS business and we are looking for Pendo alternatives. They have been paying for Pendo subscription for the last 8 months without even using the basic functionalities. What would product would you suggest for in-app targeted customer messaging/ customer onboarding and driving product…
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