Hey Gang, I'm interested in using Looker Data Studio (free version) as a central location for tieing together disparate reporting and datapoints from Hubspot, Amplitude, and the native reporting pulled from the back-end of our SaaS platform. I'm struggling with where to begin building, and was hoping someone in the…
AI has the potential to revolutionize customer success, going far beyond reactive support. By focusing on proactive engagement, we can drive down customer retention costs and significantly improve customer satisfaction. When customers are happy with the product, they use it more and get greater value. This not only leads…
Hello CS Peeps, I hope this message finds you well. I'm curious what you think of an AI bot trained on Customer Success data like strategies and processes and methodologies. This can be used to enhance learning and coaching in the field I believe this technology could bring valuable insights and support to both new and…
This was the topic brought to the GGR Office Hours audience on July 25 by Jake McKee, and the conversation was very robust! Helping both your team members and your leadership through change management to see AI as a tool to support the work being done rather than replace it was a part of the conversation. What ways are you…
Hello folks, I wonder if you would recommend a tech platform to support the entire Rev Org (Sales, CS + Account management) - a single tool is preferred. I am sourcing options to review tools that can support the different use cases (sales pipeline, AM expansion, and CS folks work). Insights much appriciated.
News broke recently about David Sacks' new venture, Glue, an AI-powered chat app aiming to revolutionize communication within organizations. It promises to address 'Slack channel fatigue' with features like topic-based threads and integrated AI assistance. As customer success professionals, efficient communication is…
Hi! I’m new to GGR and was recently introduced to this space by a fellow CS leader. I am the supervisor of a CS team in healthcare tech and I’m curious to see what CRM and project/task management tools other orgs are using. We currently utilize Salesforce and Asana primarily - but we recently switched to Microsoft Teams…
Dear GGR Community, I`m looking for your input regarding QBRs. What`s your script for those meetings? Which questions do you ask? What are your goals? How do you approach upsell/cross-sell? Is anyone willing to share a QBR presentation you use? Thanks.
Looking at what toolset you have used or are currently using that helps you reach 1:many customers. What do you like about it? What do you dislike about it? For reference our company has almost 1K customers and we are rapidly growing.
Our organization is B2B in the technology/software industry. Some organizations like SurveyMonkey and Qualtrics publish NPS industry reports, but their results vary and are typically gathered from their own customers. I am wondering if there are other reports or benchmarks that the GGR community trusts.
It looks like you're new here. Sign in or register to get started.