Hi! I’m new to GGR and was recently introduced to this space by a fellow CS leader. I am the supervisor of a CS team in healthcare tech and I’m curious to see what CRM and project/task management tool…
Dear GGR Community, I`m looking for your input regarding QBRs. What`s your script for those meetings? Which questions do you ask? What are your goals? How do you approach upsell/cross-sell? Is anyone …
Looking at what toolset you have used or are currently using that helps you reach 1:many customers. What do you like about it? What do you dislike about it? For reference our company has almost 1K cus…
Our organization is B2B in the technology/software industry. Some organizations like SurveyMonkey and Qualtrics publish NPS industry reports, but their results vary and are typically gathered from the…
Hey GGR folks! We are exploring a survey or assessment to evaluate if our customers are getting value from their relationship with their assigned CSM and if they believe they will be successful with o…
I was given permission by the author of this post, Daphne Costa Lopes, Director of Customer Success at Hubspot to re-purpose the LinkedIn post below here. Daphne posted this thread on LInkedIn just a …
Working with products, VoC program and managing feedback from clients: How do you currently do it? do you use any tools? Previously used Slack, Notion, Excel files... etc, but was very difficult to tr…
Hello GGR community, Seeking some guidance here as a new CS ops manager. I joined my current company a few months ago but soon got to understand there is a misalignment between how our finance team vi…
Hey everyone! 👋 Like many of you, I’ve invested in software solutions with the promise of reducing support costs and enhancing customer self-service. But I’ve noticed that some of the strategies we u…
Hey everyone! Like the title suggests, I was wondering what tools might be the best to use to teach customers on how to use our product. We currently use loom but we were wondering if there were any o…
