This was the topic brought to the GGR Office Hours audience on July 25 by Jake McKee, and the conversation was very robust! Helping both your team members and your leadership through change management to see AI as a tool to support the work being done rather than replace it was a part of the conversation. What ways are you…
Hello folks, I wonder if you would recommend a tech platform to support the entire Rev Org (Sales, CS + Account management) - a single tool is preferred. I am sourcing options to review tools that can support the different use cases (sales pipeline, AM expansion, and CS folks work). Insights much appriciated.
News broke recently about David Sacks' new venture, Glue, an AI-powered chat app aiming to revolutionize communication within organizations. It promises to address 'Slack channel fatigue' with features like topic-based threads and integrated AI assistance. As customer success professionals, efficient communication is…
Hi! I’m new to GGR and was recently introduced to this space by a fellow CS leader. I am the supervisor of a CS team in healthcare tech and I’m curious to see what CRM and project/task management tools other orgs are using. We currently utilize Salesforce and Asana primarily - but we recently switched to Microsoft Teams…
Dear GGR Community, I`m looking for your input regarding QBRs. What`s your script for those meetings? Which questions do you ask? What are your goals? How do you approach upsell/cross-sell? Is anyone willing to share a QBR presentation you use? Thanks.
Looking at what toolset you have used or are currently using that helps you reach 1:many customers. What do you like about it? What do you dislike about it? For reference our company has almost 1K customers and we are rapidly growing.
Our organization is B2B in the technology/software industry. Some organizations like SurveyMonkey and Qualtrics publish NPS industry reports, but their results vary and are typically gathered from their own customers. I am wondering if there are other reports or benchmarks that the GGR community trusts.
Hey GGR folks! We are exploring a survey or assessment to evaluate if our customers are getting value from their relationship with their assigned CSM and if they believe they will be successful with our product. I have a couple of questions I've been exploring through the community and have read some posts already. If you…
I was given permission by the author of this post, Daphne Costa Lopes, Director of Customer Success at Hubspot to re-purpose the LinkedIn post below here. Daphne posted this thread on LInkedIn just a few days ago. My hope that we can all have an interesting discussion about AI tools that we are all using or at least…
Working with products, VoC program and managing feedback from clients: How do you currently do it? do you use any tools? Previously used Slack, Notion, Excel files... etc, but was very difficult to track and manage. I've started to explore tools and came across something that seemed really good, but want to understand what…
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