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How are you bechmarking Sales and Renewals in your team?
Hi Everyone - Curious if anyone has any interesting stories (1st or 2nd hand) or opinions trying to outsource Account Management/Customer Success roles. My CEO has recently tasked me with this since s…
Hi! We recently implemented internal CS QBRs as part of our quarterly GTM kickoff weeks. Curious if folks have a specific format that has worked very well for the QBRs and/or other content/workshops/e…
Hi All, I just joined this beautiful community, thank you for existing! I am very obsessed and in love with Customer Success, but my organization did not know or hear about it as a department until I …
I work in an industry where some clients cannot see, refuse to see, or refuse to even care about the value and importance of the services we offer and stay focused only on what is in front of them at …
We are a fairly new customer success team looking to implement a customer success software tool to help us measure customer health, build the customer journey, and manage retention. We are a midsize S…
Hi all, I work for a hardware company currently. Our sale is a piece of video equipment to the customer, of which right now we have no data. So once they get the piece of hardware set up we have no me…
Hi Folks, I have recently joined as a CSM and I see the importance of QBR's all throughout the CS sphere, where the product adoption part is specifically discussed over the quarter. Isn't it better to…
Hey everyone I’m looking to move into my first CS ops role and have a few interviews lined up. I’m really nervous but also feeling a bit of imposter syndrome. Id really love to know what you would loo…
Hi everyone! I am newer to this group and was referred by the awesome @Jan Young! I am just diving into reading the posts and love all the insights you share. CS professionals are the most generous pe…
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