Discussion List

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  Customer Success in 2025... What’s next for us?

  Melissa B 72 views 0 comments 0 points Started by Melissa B January 3 CS Conversations
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  TLC - Creating Value for Highest-Paying Customers

  Jared Orr 41 views 0 comments 0 points Started by Jared Orr August 2024 CS Conversations
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  Advice for building CS in a Product Led Growth strategy

  Brandon Hemmelman 101 views 2 comments 0 points Most recent by Brandon Hemmelman January 2024CS Conversations
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  GGR Podcast - Scaling CS with Tessa Thorburn from Loom

  Heather Wendt 141 views 2 comments 0 points Most recent by Heather Wendt October 2023GGR Cafe
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  Customer Engagement & Business Review

  Abhishek B 351 views 8 comments 0 points Most recent by Lovlyn Andawey August 2023CS Conversations
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  Looking to take partnerships to the next level

  Quis94 101 views 1 comment 0 points Most recent by EdPorter July 2023CS Conversations
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  CS Impact

  Lexi Santiago 171 views 3 comments 0 points Most recent by jaime chambron April 2023CS Technology
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  Renewal playbooks

  adamgibson 461 views 2 comments 0 points Most recent by Rob_Elder April 2023CS Conversations
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  How many of your customers actively measure the ROI of your software?

  Bob London 51 views 2 comments 0 points Most recent by Bob London April 2023Root
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  CX Kick-Off - Dream Agenda

  Charlotte Naylor 71 views 2 comments 0 points Most recent by Amanda Watson March 2023GGR Cafe
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  2023 - Renewal price increases

  ryanwhite8991 291 views 5 comments 0 points Most recent by ryanwhite8991 February 2023CS Conversations
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  Customer Success Plan- integrating into existing customer base

  dperenchio 292 views 5 comments 1 point Most recent by [Deleted User] February 2023CS Conversations
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  How to measure customer outcomes

  Børge Solberg 301 views 5 comments 2 points Most recent by kmulhalljr January 2023CS Technology
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  Change CSM focus while keeping behviour and comp

  Ido Barnoam 241 views 7 comments 0 points Most recent by Ido Barnoam January 2023CS Conversations
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  Not enough perceived value

  Rachel Jennings 251 views 8 comments 1 point Most recent by Jeffrey Kushmerek January 2023CS Technology
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  Action-triggered cadences

  Shira Mizel 41 views 1 comment 1 point Most recent by Denise_Mueller November 2022CS Conversations
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  Establishing a Capacity Model for CS

  Tim Tietz 111 views 2 comments 0 points Most recent by Ed Powers October 2022CS Technology
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  New name for account plans

  Julie Schifter 101 views 2 comments 5 points Most recent by [Deleted User] August 2022CS Conversations
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  Process template for case study interviews & write-ups

  Elizabeth Bukys 51 views 1 comment 4 points Most recent by bethweltz July 2022CS Conversations
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  Adoption Data; reducing churn, driving growth

  Richard Jeffreys 91 views 3 comments 0 points Most recent by paul_e June 2022CS Technology
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  SaaS KPIs and Metrics

  Jordan Silverman 171 views 26 comments 0 points Most recent by Brian Hansen February 2022CS Technology
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  At risk / sensible accounts - who you gonna call?

  Sebastien Venancio 11 views 2 comments 0 points Most recent by Harsh Shah February 2022CS Conversations
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  CSM Interview Case Study

  Alex Farmer 2.1K views 3 comments 0 points Most recent by Kristal Penner February 2022CS Technology