Outcomes

Discussion List

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  Customer Success in 2025... What’s next for us?

  Melissa B 37 views 0 comments 0 points Started by Melissa B January 3 CS Conversations
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  TLC - Creating Value for Highest-Paying Customers

  Jared Orr 33 views 0 comments 0 points Started by Jared Orr August 2024 Customer Journey
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  Advice for building CS in a Product Led Growth strategy

  Brandon Hemmelman 92 views 2 comments 0 points Most recent by Brandon Hemmelman January 2024Strategy & Planning
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  GGR Podcast - Scaling CS with Tessa Thorburn from Loom

  Heather Wendt 133 views 2 comments 0 points Most recent by Heather Wendt October 2023GGR Cafe
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  Customer Engagement & Business Review

  Abhishek B 330 views 8 comments 0 points Most recent by Lovlyn Andawey August 2023CS Conversations
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  Looking to take partnerships to the next level

  Quis94 95 views 1 comment 0 points Most recent by EdPorter July 2023CS Org Conversations
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  CS Impact

  Lexi Santiago 160 views 3 comments 0 points Most recent by jaime chambron April 2023Metrics & Analytics
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  Renewal playbooks

  adamgibson 420 views 2 comments 0 points Most recent by Rob_Elder April 2023Digital CS (Engagement Programs)
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  How many of your customers actively measure the ROI of your software?

  Bob London 42 views 2 comments 0 points Most recent by Bob London April 2023Root
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  CX Kick-Off - Dream Agenda

  Charlotte Naylor 69 views 2 comments 0 points Most recent by Amanda Watson March 2023GGR Cafe
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  2023 - Renewal price increases

  ryanwhite8991 273 views 5 comments 0 points Most recent by ryanwhite8991 February 2023CS Conversations
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  Customer Success Plan- integrating into existing customer base

  dperenchio 262 views 5 comments 1 point Most recent by [Deleted User] February 2023Digital CS (Engagement Programs)
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  How to measure customer outcomes

  Børge Solberg 286 views 5 comments 2 points Most recent by kmulhalljr January 2023Metrics & Analytics
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  Change CSM focus while keeping behviour and comp

  Ido Barnoam 224 views 7 comments 0 points Most recent by Ido Barnoam January 2023CS Org Conversations
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  Not enough perceived value

  Rachel Jennings 244 views 8 comments 1 point Most recent by Jeffrey Kushmerek January 2023Metrics & Analytics
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  Action-triggered cadences

  Shira Mizel 37 views 1 comment 1 point Most recent by Denise_Mueller November 2022Customer Journey
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  Establishing a Capacity Model for CS

  Tim Tietz 110 views 2 comments 0 points Most recent by Ed Powers October 2022Metrics & Analytics
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  New name for account plans

  Julie Schifter 99 views 2 comments 5 points Most recent by [Deleted User] August 2022Strategy & Planning
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  Process template for case study interviews & write-ups

  Elizabeth Bukys 48 views 1 comment 4 points Most recent by bethweltz July 2022Digital CS (Engagement Programs)
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  Adoption Data; reducing churn, driving growth

  Richard Jeffreys 89 views 3 comments 0 points Most recent by paul_e June 2022Metrics & Analytics
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  SaaS KPIs and Metrics

  Jordan Silverman 143 views 26 comments 0 points Most recent by Brian Hansen February 2022Metrics & Analytics
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  At risk / sensible accounts - who you gonna call?

  Sebastien Venancio 8 views 2 comments 0 points Most recent by Harsh Shah February 2022CS Org Conversations
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  CSM Interview Case Study

  Alex Farmer 1.9K views 3 comments 0 points Most recent by Kristal Penner February 2022Metrics & Analytics