Outcomes

Discussion List

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  Gamifying Adoption?

  Jason Kobs 5 views 3 comments 0 points Most recent by Stella Ikhnana September 2021Digital CS (Engagement Programs)
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  Examples of Most Effective OKRs

  Brian Hansen 34 views 8 comments 0 points Most recent by Brian Hansen September 2021Digital CS (Engagement Programs)
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  CS Data Points to share with C Suite

  Brian Hansen 5 views 8 comments 0 points Most recent by Brian Hansen September 2021Metrics & Analytics
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  Onboarding Packages - creating multiple packages for new customer onboarding

  Mike Komadina 23 views 8 comments 0 points Most recent by Nicholas Ciambrello September 2021Strategy & Planning
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  NPS Follow-Up Question

  Brooke Carrie 3 views 1 comment 0 points Most recent by Steve Bernstein September 2021Metrics & Analytics
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  Unique CSM offerings?

  Chris Dizon 3 views 0 comments 0 points Most recent by Chris Dizon August 2021Strategy & Planning
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  NonRenewal/Churn

  Amanda Watson 3 views 6 comments 0 points Most recent by Amanda Watson July 2021CS Org Conversations
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  Creating an Idea Board

  Milivoje Jokanovic 3 views 3 comments 0 points Most recent by Sophie Quinn July 2021Metrics & Analytics
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  What internal documents should be included in an account plan?

  Julie Schifter 3 views 1 comment 0 points Most recent by Kevin Mitchell Leonor July 2021Metrics & Analytics
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  July GGR Theme.....(drum roll)

  Jeff Breunsbach 3 views 3 comments 0 points Most recent by Jeremy Donaldson June 2021CS Technology
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  Looking for gems of information, to do's and not to do's! product driven - Low touch mid market/ ent

  Craig Jackson 3 views 5 comments 0 points Most recent by Harish Maiya June 2021Metrics & Analytics
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  CSM Retention Clinics - Internal hackathons that help mitigate risks

  Ashley Harpp 3 views 0 comments 2 points Most recent by Ashley Harpp June 2021Metrics & Analytics
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  Onboarding Stages... What Happened to Orientation? - by Marcus Sparks

  Russell Bourne 3 views 0 comments 3 points Most recent by Russell Bourne May 2021Strategy & Planning
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  Feedback on SuccessCoaching Outcome-Based Selling Bootcamp?

  Laura Vautour 3 views 0 comments 0 points Most recent by Laura Vautour April 2021CS Conversations
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  How are you delivering business outcomes for customers?

  Jeff Breunsbach 48 views 15 comments 0 points Most recent by Carly Agar April 2021Digital CS (Engagement Programs)
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  Using Sales/Call Insights Tools (Chorus, Gong, Etc) for Customer Success

  William Buckingham 23 views 19 comments 0 points Most recent by Bob London April 2021CS Technology
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  Template for Interview Assignment

  Dana Gibilaro 3 views 1 comment 0 points Most recent by Steve Botz April 2021CS Conversations
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  Monthly Coffee Chat with Ed Powers

  Ashley Harpp 3 views 0 comments 1 point Most recent by Ashley Harpp March 2021CS Org Conversations
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  What does "customer success excellence" mean to you?

  Jeremy Donaldson 3 views 2 comments 0 points Most recent by Ed Powers March 2021CS Org Conversations
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  Searching for insights about configuration reviews

  Julie Schifter 4 views 1 comment 0 points Most recent by William Buckingham March 2021CS Technology
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  Private Message Spam

  Jeff Breunsbach 3 views 0 comments 0 points Most recent by Jeff Breunsbach March 2021GGR Cafe
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  Research or metrics to validate CSM incentive amounts per review, referral, or testimonial

  Seth Dovev 3 views 9 comments 0 points Most recent by Seth Dovev March 2021Metrics & Analytics
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  Customer Discovery Questions

  Cheri Stevenson 264 views 11 comments 0 points Most recent by Bob London March 2021Digital CS (Engagement Programs)
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  Onboarding - SoW Sign-Off

  Matt Myszkowski 1 view 9 comments 0 points Most recent by Ben Wright March 2021Metrics & Analytics
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  Incentivizing clients to attend training sessions

  Jordan Silverman 4 views 12 comments 0 points Most recent by Ed Powers February 2021Strategy & Planning
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  What does a high functioning CS organization look like?

  Peter Sterkenburg 3 views 5 comments 0 points Most recent by Andreas Knoefel February 2021CS Org Conversations
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  Strategies/Playbooks around Disengaged/lagging clients during implementations

  Yash Shah 15 views 6 comments 0 points Most recent by Yash Shah February 2021Metrics & Analytics
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  Guides to customers in Escalation

  phil Davitt 3 views 1 comment 0 points Most recent by James Conant February 2021Strategy & Planning
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  eQBR?

  Jason Kobs 5 views 20 comments 0 points Most recent by Jan Young February 2021Digital CS (Engagement Programs)
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  Standing Recurring Calls with Customers - Am I missing the value?

  Calista Rollogas 2 views 9 comments 0 points Most recent by Patrick Ruster February 2021Strategy & Planning