Outcomes

Discussion List

• 
  Thoughts on these specific CS Processes

  Anish Bhalla 19 views 1 comment 0 points Most recent by Jonna Pedersen January 2022CS Conversations
• 
  Key Account Success Plan

  Cindy Wincek 41 views 2 comments 0 points Most recent by Cindy Wincek December 2021CS Technology
• 
  Change management for SaaS

  Elisabeth Courland 13 views 3 comments 0 points Most recent by Aaron Brenes November 2021CS Conversations
• 
  Something Scary: "We're good"

  Russell Bourne 9 views 0 comments 1 point Most recent by Russell Bourne October 2021CS Conversations
• 
  Quick Hits: Things That Aren't Scary

  Russell Bourne 7 views 0 comments 1 point Most recent by Russell Bourne September 2021CS Conversations
• 
  Gamifying Adoption?

  Jason Kobs 11 views 3 comments 0 points Most recent by Stella Ikhnana September 2021CS Conversations
• 
  Examples of Most Effective OKRs

  Brian Hansen 46 views 8 comments 0 points Most recent by Brian Hansen September 2021CS Conversations
• 
  CS Data Points to share with C Suite

  Brian Hansen 6 views 8 comments 0 points Most recent by Brian Hansen September 2021CS Technology
• 
  Onboarding Packages - creating multiple packages for new customer onboarding

  Mike Komadina 33 views 8 comments 0 points Most recent by Nicholas Ciambrello September 2021CS Conversations
• 
  NPS Follow-Up Question

  Brooke Carrie 9 views 1 comment 0 points Most recent by Steve Bernstein September 2021CS Technology
• 
  Unique CSM offerings?

  Chris Dizon 4 views 0 comments 0 points Most recent by Chris Dizon August 2021CS Conversations
• 
  NonRenewal/Churn

  Amanda Watson 14 views 6 comments 0 points Most recent by Amanda Watson July 2021CS Conversations
• 
  Creating an Idea Board

  Milivoje Jokanovic 20 views 3 comments 0 points Most recent by Sophie Quinn July 2021CS Technology
• 
  What internal documents should be included in an account plan?

  Julie Schifter 6 views 1 comment 0 points Most recent by Kevin Mitchell Leonor July 2021CS Technology
• 
  July GGR Theme.....(drum roll)

  [Deleted User] 11 views 3 comments 0 points Most recent by Jeremy Donaldson June 2021CS Technology
• 
  Looking for gems of information, to do's and not to do's! product driven - Low touch mid market/ ent

  Craig Jackson 6 views 5 comments 0 points Most recent by Harish Maiya June 2021CS Technology
• 
  CSM Retention Clinics - Internal hackathons that help mitigate risks

  Ashley Harpp 6 views 0 comments 2 points Most recent by Ashley Harpp June 2021CS Technology
• 
  Onboarding Stages... What Happened to Orientation? - by Marcus Sparks

  Russell Bourne 5 views 0 comments 3 points Most recent by Russell Bourne May 2021CS Conversations
• 
  Feedback on SuccessCoaching Outcome-Based Selling Bootcamp?

  lvautour 3 views 0 comments 0 points Most recent by lvautour April 2021CS Conversations
• 
  How are you delivering business outcomes for customers?

  [Deleted User] 53 views 15 comments 0 points Most recent by Carly Agar April 2021CS Conversations
• 
  Using Sales/Call Insights Tools (Chorus, Gong, Etc) for Customer Success

  William Buckingham 53 views 19 comments 0 points Most recent by Bob London April 2021CS Technology
• 
  Template for Interview Assignment

  Dana Gibilaro 3 views 1 comment 0 points Most recent by Steve Botz April 2021CS Conversations
• 
  Monthly Coffee Chat with Ed Powers

  Ashley Harpp 6 views 0 comments 1 point Most recent by Ashley Harpp March 2021CS Conversations
• 
  What does "customer success excellence" mean to you?

  Jeremy Donaldson 3 views 2 comments 0 points Most recent by Ed Powers March 2021CS Conversations
• 
  Searching for insights about configuration reviews

  Julie Schifter 6 views 1 comment 0 points Most recent by William Buckingham March 2021CS Technology
• 
  Private Message Spam

  [Deleted User] 9 views 0 comments 0 points Most recent by [Deleted User] March 2021GGR Cafe
• 
  Research or metrics to validate CSM incentive amounts per review, referral, or testimonial

  Seth Dovev 8 views 9 comments 0 points Most recent by Seth Dovev March 2021CS Technology
• 
  Customer Discovery Questions

  Cheri Stevenson 606 views 11 comments 0 points Most recent by Bob London March 2021CS Conversations
• 
  Onboarding - SoW Sign-Off

  Matt Myszkowski 16 views 9 comments 0 points Most recent by Ben Wright March 2021CS Technology
• 
  Incentivizing clients to attend training sessions

  Jordan Silverman 4 views 12 comments 0 points Most recent by Ed Powers February 2021CS Conversations