Outcomes

Discussion List

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  SaaS KPIs and Metrics

  Jordan Silverman 281 views 26 comments 0 points Most recent by Brian Hansen February 2022CS Technology
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  At risk / sensible accounts - who you gonna call?

  Sebastien Venancio 11 views 2 comments 0 points Most recent by Harsh Shah February 2022CS Conversations
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  CSM Interview Case Study

  Alex Farmer 2.3K views 3 comments 0 points Most recent by Kristal Penner February 2022CS Technology
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  Thoughts on these specific CS Processes

  Anish Bhalla 33 views 1 comment 0 points Most recent by Jonna Pedersen January 2022CS Conversations
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  Key Account Success Plan

  Cindy Wincek 51 views 2 comments 0 points Most recent by Cindy Wincek December 2021CS Technology
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  Change management for SaaS

  Elisabeth Courland 11 views 3 comments 0 points Most recent by Aaron Brenes November 2021CS Conversations
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  Something Scary: "We're good"

  Russell Bourne 11 views 0 comments 1 point Most recent by Russell Bourne October 2021CS Conversations
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  Quick Hits: Things That Aren't Scary

  Russell Bourne 21 views 0 comments 1 point Most recent by Russell Bourne September 2021CS Conversations
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  Gamifying Adoption?

  Jason Kobs 31 views 3 comments 0 points Most recent by Stella Ikhnana September 2021CS Conversations
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  Examples of Most Effective OKRs

  Brian Hansen 69 views 8 comments 0 points Most recent by Brian Hansen September 2021CS Conversations
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  CS Data Points to share with C Suite

  Brian Hansen 11 views 8 comments 0 points Most recent by Brian Hansen September 2021CS Technology
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  Onboarding Packages - creating multiple packages for new customer onboarding

  Mike Komadina 63 views 8 comments 0 points Most recent by Nicholas Ciambrello September 2021CS Conversations
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  NPS Follow-Up Question

  Brooke Carrie 11 views 1 comment 0 points Most recent by Steve Bernstein September 2021CS Technology
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  Unique CSM offerings?

  Chris Dizon 1 view 0 comments 0 points Most recent by Chris Dizon August 2021CS Conversations
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  NonRenewal/Churn

  Amanda Watson 41 views 6 comments 0 points Most recent by Amanda Watson July 2021CS Conversations
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  Creating an Idea Board

  Milivoje Jokanovic 41 views 3 comments 0 points Most recent by Sophie Quinn July 2021CS Technology
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  What internal documents should be included in an account plan?

  Julie Schifter 13 views 1 comment 0 points Most recent by Kevin Mitchell Leonor July 2021CS Technology
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  July GGR Theme.....(drum roll)

  [Deleted User] 15 views 3 comments 0 points Most recent by Jeremy Donaldson June 2021CS Technology
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  Looking for gems of information, to do's and not to do's! product driven - Low touch mid market/ ent

  Craig Jackson 5 views 5 comments 0 points Most recent by Harish Maiya June 2021CS Technology
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  CSM Retention Clinics - Internal hackathons that help mitigate risks

  Ashley Harpp 13 views 0 comments 2 points Most recent by Ashley Harpp June 2021CS Technology
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  Onboarding Stages... What Happened to Orientation? - by Marcus Sparks

  Russell Bourne 1 view 0 comments 3 points Most recent by Russell Bourne May 2021CS Conversations
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  Feedback on SuccessCoaching Outcome-Based Selling Bootcamp?

  lvautour 1 view 0 comments 0 points Most recent by lvautour April 2021CS Conversations
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  How are you delivering business outcomes for customers?

  [Deleted User] 93 views 15 comments 0 points Most recent by Carly Agar April 2021CS Conversations
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  Using Sales/Call Insights Tools (Chorus, Gong, Etc) for Customer Success

  William Buckingham 101 views 19 comments 0 points Most recent by Bob London April 2021CS Technology
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  Template for Interview Assignment

  Dana Gibilaro 1 view 1 comment 0 points Most recent by Steve Botz April 2021CS Conversations
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  Monthly Coffee Chat with Ed Powers

  Ashley Harpp 1 view 0 comments 1 point Most recent by Ashley Harpp March 2021CS Conversations
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  What does "customer success excellence" mean to you?

  Jeremy Donaldson 1 view 2 comments 0 points Most recent by Ed Powers March 2021CS Conversations
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  Searching for insights about configuration reviews

  Julie Schifter 11 views 1 comment 0 points Most recent by William Buckingham March 2021CS Technology
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  Private Message Spam

  [Deleted User] 11 views 0 comments 0 points Most recent by [Deleted User] March 2021GGR Cafe
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  Research or metrics to validate CSM incentive amounts per review, referral, or testimonial

  Seth Dovev 24 views 9 comments 0 points Most recent by Seth Dovev March 2021CS Technology