Discussion List

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  What does a high functioning CS organization look like?

  Peter Sterkenburg 1 view 5 comments 0 points Most recent by Andreas Knoefel February 2021CS Conversations
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  Strategies/Playbooks around Disengaged/lagging clients during implementations

  Yash Shah 11 views 6 comments 0 points Most recent by Yash Shah February 2021CS Technology
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  Guides to customers in Escalation

  phil Davitt 1 view 1 comment 0 points Most recent by James Conant February 2021CS Conversations
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  eQBR?

  Jason Kobs 21 views 20 comments 0 points Most recent by Jan Young February 2021CS Conversations
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  Standing Recurring Calls with Customers - Am I missing the value?

  Calista Rollogas 91 views 9 comments 0 points Most recent by Patrick Ruster February 2021CS Conversations
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  3 Most Important CS Strategic Issues dollar for dollar in 2021

  Morgan Pottruff 1 view 8 comments 0 points Most recent by Sean Wilkes February 2021CS Technology
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  To Trial or Not to Trial??

  Karen Chambers 11 views 8 comments 0 points Most recent by Dennis Doyel January 2021CS Technology
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  Executive level engagement during an onboarding process

  Morgan Carson 1 view 1 comment 0 points Most recent by Numrah_Irfan January 2021CS Conversations
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  Defining the Client's goals: Do you categorise or allow them to freestyle, or both?

  Jack Choppin 11 views 4 comments 0 points Most recent by Nicholas Ciambrello January 2021CS Conversations
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  From GGR Group Today- What would be the 4 pillars of Customer Success?

  Karen Chambers 1 view 1 comment 0 points Most recent by Ashmeet Bhatti January 2021CS Conversations
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  Top Five Metrics to Track on Your Customer Success Dashboard

  Alex Farmer 21 views 0 comments 6 points Most recent by Alex Farmer January 2021CS Technology
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  2021 Time Capsule + Q1 Initiative (Follow up from CSLeaders OH)

  Jeremy Donaldson 1 view 0 comments 0 points Most recent by Jeremy Donaldson January 2021CS Conversations
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  My 2021 Customer Success Resolutions

  Emily Garza 1 view 0 comments 2 points Most recent by Emily Garza January 2021CS Conversations
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  Strategy Sessions with CS team

  Julie Schifter 1 view 1 comment 0 points Most recent by Banafche Garnier December 2020CS Conversations
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  Friday CS Wins

  Anita Toth 21 views 4 comments 0 points Most recent by Anita Toth December 2020CS Conversations
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  Closing the loop to increase retention (CHURN PART 5)

  Anita Toth 1 view 0 comments 1 point Most recent by Anita Toth December 2020CS Technology
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  What are your customers really thinking? (CHURN PART 4)

  Anita Toth 1 view 0 comments 1 point Most recent by Anita Toth December 2020CS Conversations
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  CSAT/NPS in comp plans

  Effie Mansdorf 11 views 4 comments 0 points Most recent by Effie Mansdorf November 2020CS Technology
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  How to identify and measure *time to first value metric* for customers?

  [Deleted User] 71 views 11 comments 0 points Most recent by Donna Weber November 2020CS Conversations
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  What the heck do I do with all this feedback? (CHURN PART 3)

  Anita Toth 1 view 0 comments 1 point Most recent by Anita Toth November 2020CS Technology
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  CSM Email Campaigns: Ideas & Best Practices

  Samantha Dixon 1 view 1 comment 0 points Most recent by Jarren Pinchuck November 2020CS Conversations
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  Unhappy Customers (CHURN PART 2)

  Anita Toth 1 view 0 comments 4 points Most recent by Anita Toth November 2020CS Conversations
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  How to increase survey response rates (CHURN PART 1)

  Anita Toth 1 view 0 comments 2 points Most recent by Anita Toth November 2020CS Technology
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  Responding to Support Tickets: Internal and Customer-Facing Processes

  Bridget Lamb 11 views 8 comments 0 points Most recent by James Conant November 2020CS Conversations
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  What is your #1 priority for the first 30 days of 2021?

  Jeremy Donaldson 1 view 4 comments 0 points Most recent by Jeremy Donaldson November 2020CS Conversations
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  Tips for driving continuous engagement across a large set of users

  Tatyana Ventura 1 view 3 comments 0 points Most recent by Andrew Marks November 2020CS Conversations
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  Onboarding Survey Questions

  Tiffany Morin 61 views 17 comments 0 points Most recent by Carl Hoffmann November 2020CS Technology
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  Learning from Churn/Conducting Post Mortems

  Dan Cook 11 views 14 comments 0 points Most recent by Anita Toth November 2020CS Conversations
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  What do your customer post-mortems look like?

  Lauren Mecca 1 view 9 comments 0 points Most recent by gurd3v October 2020CS Conversations
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  CS Leaders Board Reporting Packs

  Matt Myszkowski 1 view 5 comments 0 points Most recent by Jeff Heckler October 2020CS Technology