Hi GGR Members! The number one request that we receive at GGR is around helping CS Leaders fill open positions on their teams. We've kept this at arm's length because there are already job boards galore out there. Honestly, I thought we could avoid this forever – but this community is here to provide value to YOU. So, here…
Hello! I am interested in getting some commercial training for my team of CSMs. There's plenty of sales training out there but I'm wondering if there are any courses/resources for Customer Success sales training? There's of course different situations, nuances to selling as a CSM within an existing account and relationship…
Hi, I manage Australia City Guide, a travel information website, and I’ve noticed that as our user base grows, our response times to customer questions and inquiries have started to increase. I’m looking for best practices or strategies to manage higher volumes of user queries effectively while maintaining a high level of…
Hey Everyone We recently launched SuccessGuardian Academy — an open learning platform built specifically for Customer Success professionals. All courses are fully accessible, and the focus is on real-world CS skills that actually help in day-to-day work. The goal isn’t to sell anything flashy — it’s to create a place where…
Common Room is hiring a Customer Success Manager in our fastest-growing segment: Mid-Market. Traditional GTM tools are incomplete — marketers and sellers still spend too much time identifying, researching, prioritizing, and personalizing. At Common Room, we’re changing that. If you’re excited about helping customers build…
We're a $400M DXP/SaaS company with 1500+ employees and a dedicated CS recruiter. I'm looking to hire mid-market centric CSMs for my team that have the right intangibles, multi-product expertise, and experience. With the endless supply of "THE BEST CS JOB BOARD" places to post a listing and the avalanche of messages that…
Hi! CX/renewals leader - 13 yrs making/exceeding all #s- exploring new opportunities, open to remote SaaS roles. Would love to connect. Www.LinkedIn.com/in/maureengeisler
Support articles are often 500–800 words. Most users will never read them. I tried turning one into a short narrated video. Timing came out like this: Hook: 35s (“Here’s how to…” outcome) Steps: ~4 min (broken into 15 beats, each 5–70s) Confirmation: 10s (show success state - wrap up) So the 500 words compressed into 4:46…
Hi everyone, I’m Rohin, and I’m excited (and a little nervous) to be here! My background spans hospitality, brand marketing, and SaaS consulting, where I’ve learned how to build relationships, understand customer needs, and deliver value through structured processes. Over the past year, I’ve been working hard to pivot into…
Hi there! I'm new to GGR and so glad I found this community. I'm currently in month three of my job search—which, as many of you know, can feel like a lifetime. My background in Client Success is primarily in the Education and Entertainment/Live Events sectors. What drew me to CS in the first place—and still drives me—is…
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