Hi GGR Members! The number one request that we receive at GGR is around helping CS Leaders fill open positions on their teams. We've kept this at arm's length because there are already job boards galo…
We're a $400M DXP/SaaS company with 1500+ employees and a dedicated CS recruiter. I'm looking to hire mid-market centric CSMs for my team that have the right intangibles, multi-product expertise, and …
Hi there! I'm new to GGR and so glad I found this community. I'm currently in month three of my job search—which, as many of you know, can feel like a lifetime. My background in Client Success is prim…
👋 AI is everywhere- transforming products, changing roles, and pushing us to rethink how we work. But here’s what hasn’t changed: great customer success is still about clarity, empathy, and consisten…
Hey CS fam! 👋 I recently shared a short video on a simple truth: 👉 We all mess up sometimes — but how we respond can make or break trust. Here’s what I say when I need to own it fast: “You’re right.…
Hey CSM crew 👋 I’ve been thinking a lot lately about what separates the good from the great in our role. Here’s my take: ✅ Good CSMs answer questions. 🔥 Great CSMs anticipate them. ✅ Good CSMs follo…
Does anyone have a few good examples of CS charters - real life examples rather than something i can just google. I'd also be interested in knowing how you ensured that the charter was agreed, signed,…
Stepping into a startup as the first Customer Success hire is both an exciting and daunting challenge. At Realtime Robotics, I have the unique opportunity to build the foundation for a CS-led organiza…
Hello all! I'm new to GGR and am interested in a CS role at a company called Circle. They developed a platform for online communities (like this one), courses and events. I love their product, from wh…
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