Retention

Discussion List

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  How do you handle customers you just can't reach — do they quietly churn?

  Answered Arman 73 views 1 comment 1 point Most recent by CSMLiam September 9CS Conversations
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  Retaining Clients During M&A

  CSMLiam 14 views 0 comments 0 points Started by CSMLiam September 9 CS Conversations
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  Your CSMs are overriding the health score. How long before they stopped?

  lachu536 95 views 5 comments 0 points Most recent by Ryan Havis September 3CS Technology
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  Where would you look for great Customer Success talent beyond LinkedIn?

  Answered Emanuela Lincar 137 views 3 comments 1 point Most recent by lachu536 August 19CS Conversations
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  Enabling CSMs/AMs with Usage Analytics Designed for Accounts?

  msniff16 74 views 2 comments 1 point Most recent by kristinamb July 24CS Operations Conversations
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  How are you combating churn in your organisation?

  Answered BaAvl 358 views 6 comments 0 points Most recent by Nicola T June 30CS Operations Conversations
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  Seeking feedback from CS leaders at B2B SaaS companies

  andrea_garzon 36 views 0 comments 0 points Started by andrea_garzon March 25 CS Conversations
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  interships

  Mary 17 views 0 comments 0 points Most recent by Mary February 5CS Conversations
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  Open learning platform for CSMs

  Rahul Choudhary 44 views 0 comments 0 points Most recent by Rahul Choudhary January 6CS Conversations
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  Quick question for the CS community

  Answered Lucas E 185 views 2 comments 0 points Most recent by juliency November 2025CS Operations Conversations
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  Introducing Myself and Looking to Share and Learn

  bsuyematsu13 32 views 0 comments 0 points Most recent by bsuyematsu13 November 2025CS Operations Conversations
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  Seeking CS/Renewals role- I get the spiffs!

  Msg325 12 views 0 comments 0 points Most recent by Msg325 September 2025CS Conversations
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  TLC - Creating Value for Highest-Paying Customers

  Jared Orr 56 views 0 comments 0 points Most recent by Jared Orr August 2024CS Conversations
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  Could Someone Give me Advise on Improving Customer Retention Rates in SaaS Companies?

  lizaclarraa 98 views 1 comment 1 point Most recent by Ed Powers July 2024CS Conversations
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  Evolving Value of Customer Success

  Shaun Porcar 105 views 0 comments 0 points Most recent by Shaun Porcar June 2024CS Conversations
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  QBR Script and template

  EvaS 753 views 8 comments 2 points Most recent by Ed Powers June 2024CS Technology
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  Are Value Frameworks for Retention Effective?

  Eddie Chavez 116 views 0 comments 0 points Most recent by Eddie Chavez May 2024CS Conversations
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  Performances Churn and NRR vs Accounting Churn

  Lyne 102 views 1 comment 0 points Most recent by Ed Powers February 2024CS Technology
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  Triggers for Non-Telemetry customers?

  AshleyGarza123 169 views 3 comments 0 points Most recent by Brian O'Keeffe January 2024CS Conversations
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  Advice for building CS in a Product Led Growth strategy

  Brandon Hemmelman 113 views 2 comments 0 points Most recent by Brandon Hemmelman January 2024CS Conversations
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  December 2023 Question of the Month

  Bernadette Risley 234 views 4 comments 0 points Most recent by Brian Aherne December 2023CS Conversations
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  "I Don't Believe In Customer Success", says Snowflake CRO Chris Degnen

  Camille Acey 2.1K views 2 comments 0 points Most recent by Anita Toth December 2023CS Conversations
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  Alternative CS Metrics

  Brian Hansen 343 views 6 comments 1 point Most recent by Brian Aherne November 2023CS Conversations
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  Risky account meetings

  Phil Weiss 187 views 11 comments 1 point Most recent by Cammo November 2023CS Technology
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  Customer Resourcing

  Doug Perenchio 195 views 5 comments 0 points Most recent by tejash_24 October 2023CS Conversations
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  GGR Podcast - Integrating Your CS Goals with Community

  Heather Wendt 74 views 0 comments 2 points Most recent by Heather Wendt October 2023GGR Cafe