Retention

Discussion List

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  Org chart - high touch, enterprise with complex product

  Petra Makaremi 13 views 4 comments 0 points Most recent by Petra Makaremi August 2020CS Conversations
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  What tools are you using to keep non-value account details (like notes, and org charts)?

  Elizabeth Bukys 12 views 3 comments 0 points Most recent by Russell Bourne August 2020CS Technology
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  Health Criteria

  Martina Guerra 12 views 1 comment 0 points Most recent by BenB August 2020CS Technology
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  Health Score for non-SaaS companies?

  Jeff Yeger 2 views 4 comments 0 points Most recent by Steve Bernstein August 2020CS Technology
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  Contact Goes Silent - What's is your Strategy

  BenB 88 views 18 comments 0 points Most recent by Devin Swindall August 2020CS Conversations
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  How do you approach CS territory planning?

  John Bosch 3 views 2 comments 0 points Most recent by Parker Chase-Corwin August 2020CS Technology
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  How do you present "Learnings and Future Recommendations" at the end of the contract period?

  Darko Kankaras 4 views 2 comments 0 points Most recent by BenB August 2020CS Technology
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  Health Scoring For Tech Touch Customers

  Alex Tran 24 views 4 comments 0 points Most recent by Alex Tran August 2020CS Technology
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  Bug prioritization framework/process

  Nick Maugeri 2 views 2 comments 0 points Most recent by Chad Horenfeldt August 2020CS Technology
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  Developing an Ideal Customer Profile

  Pam Mantaring 3 views 5 comments 0 points Most recent by Anita Toth July 2020CS Technology
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  Adoption playbook

  Manan Joshi 24 views 6 comments 0 points Most recent by Manan Joshi July 2020CS Conversations
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  SMB resources for tech touch & making transitions

  Clint Kelson 12 views 5 comments 0 points Most recent by Andrew Harris July 2020CS Technology
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  Customer on-boarding: Journey Mapping

  Gabriel Fallas 52 views 21 comments 0 points Most recent by Nandkishor Tripathi July 2020CS Technology
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  [Operator Excellence Series] Measuring relationships in B2B SaaS w/ Ziv Peled

  [Deleted User] 17 views 21 comments 0 points Most recent by Sidd July 2020CS Technology
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  Idea: Interview the Customer who turned into a CSM

  tjwwheel 3 views 3 comments 0 points Most recent by Kevin Mitchell Leonor July 2020CS Conversations
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  Churn Analysis

  David Ellin 155 views 21 comments 0 points Most recent by Ed Powers July 2020CS Technology
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  Insights on lead qualification by CSMs

  Effie Mansdorf 34 views 1 comment 0 points Most recent by Ed Powers July 2020CS Conversations
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  Alternative NPS and CSAT questions

  Effie Mansdorf 64 views 8 comments 0 points Most recent by Ed Powers July 2020CS Technology
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  Creating an Onboarding Framework/Strategy - Tools, Workflows, Practical Steps

  Archive User 12 views 1 comment 0 points Most recent by Ed Powers July 2020CS Technology
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  Adding/Transitioning to a digital/tech touch model?

  Brian Hartley 66 views 21 comments 0 points Most recent by Sana Farooq July 2020CS Technology