Retention

Discussion List

• 
  How do you present "Learnings and Future Recommendations" at the end of the contract period?

  Darko Kankaras 1 view 2 comments 0 points Most recent by BenB August 2020CS Technology
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  Health Scoring For Tech Touch Customers

  Alex Tran 11 views 4 comments 0 points Most recent by Alex Tran August 2020CS Technology
• 
  Bug prioritization framework/process

  Nick Maugeri 1 view 2 comments 0 points Most recent by Chad Horenfeldt August 2020CS Technology
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  Developing an Ideal Customer Profile

  Pam Mantaring 1 view 5 comments 0 points Most recent by Anita Toth July 2020CS Technology
• 
  SMB resources for tech touch & making transitions

  Clint Kelson 11 views 5 comments 0 points Most recent by Andrew Harris July 2020CS Technology
• 
  Idea: Interview the Customer who turned into a CSM

  tjwwheel 1 view 3 comments 0 points Most recent by Kevin Mitchell Leonor July 2020CS Conversations
• 
  [Operator Excellence Series] Measuring relationships in B2B SaaS w/ Ziv Peled

  [Deleted User] 11 views 21 comments 0 points Most recent by Sidd July 2020CS Technology
• 
  Insights on lead qualification by CSMs

  Effie Mansdorf 21 views 1 comment 0 points Most recent by Ed Powers July 2020CS Conversations
• 
  Adoption playbook

  Manan Joshi 21 views 6 comments 0 points Most recent by Manan Joshi July 2020CS Conversations
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  Alternative NPS and CSAT questions

  Effie Mansdorf 33 views 8 comments 0 points Most recent by Ed Powers July 2020CS Technology
• 
  Churn Analysis

  David Ellin 65 views 21 comments 0 points Most recent by Ed Powers July 2020CS Technology
• 
  Customer on-boarding: Journey Mapping

  Gabriel Fallas 11 views 21 comments 0 points Most recent by Nandkishor Tripathi July 2020CS Technology
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  Creating an Onboarding Framework/Strategy - Tools, Workflows, Practical Steps

  Archive User 11 views 1 comment 0 points Most recent by Ed Powers July 2020CS Technology
• 
  Promised v/s Provided

  Archive User 22 views 11 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  How do you measure CSM sentiment in health scorecards?

  Will Pagden 52 views 11 comments 0 points Most recent by Will Pagden July 2020CS Technology
• 
  What does Proactive Customer Success look like in your organization?

  Brian LaFaille 31 views 13 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  What Success management (including onboarding) software would you want to implement if you had to st

  Elizabeth Bukys 1 view 1 comment 0 points Most recent by Will Pagden July 2020CS Technology
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  What common mistakes do you see most often with Success Plans?

  [Deleted User] 1 view 15 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Anyone changed their Customer Health Score/Index to add or remove risk factors because of the pandem

  Anita Toth 1 view 17 comments 0 points Most recent by Matt Myszkowski July 2020CS Technology
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  Are you using Gong, Chorus.ai or something similar? I need your advice! Please.

  Will Pagden 2 views 12 comments 0 points Most recent by Will Pagden July 2020CS Technology
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  Adding/Transitioning to a digital/tech touch model?

  Brian Hartley 1 view 21 comments 0 points Most recent by Sana Farooq July 2020CS Technology
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  Agent CSAT, Customer effort Score or both after a recent support interaction?

  Tanuj Diwan 12 views 12 comments 0 points Most recent by Tanuj Diwan July 2020CS Technology