Retention

Are you doing "Success Marketing"?

Mohit Jain 22 views 5 comments 0 points Most recent by Mohit Jain August 2020CS Conversations
VOC & Lessons Learned

Mike Hirsch 37 views 6 comments 0 points Most recent by David Ellin August 2020CS Conversations
Tiers

GIl EIGES 15 views 3 comments 0 points Most recent by David Ellin August 2020CS Technology
Customer Success Tech, Are we sleepwalking into Complexity?

Emmanuel Malanda 16 views 2 comments 0 points Most recent by Emmanuel Malanda August 2020CS Technology
Org chart - high touch, enterprise with complex product

Petra Makaremi 21 views 4 comments 0 points Most recent by Petra Makaremi August 2020CS Conversations
What tools are you using to keep non-value account details (like notes, and org charts)?

Elizabeth Bukys 22 views 3 comments 0 points Most recent by Russell Bourne August 2020CS Technology
Health Criteria

Martina Guerra 11 views 1 comment 0 points Most recent by BenB August 2020CS Technology
Health Score for non-SaaS companies?

Jeff Yeger 5 views 4 comments 0 points Most recent by Steve Bernstein August 2020CS Technology
Contact Goes Silent - What's is your Strategy

BenB 121 views 18 comments 0 points Most recent by Devin Swindall August 2020CS Conversations
How do you approach CS territory planning?

John Bosch 4 views 2 comments 0 points Most recent by Parker Chase-Corwin August 2020CS Technology
How do you present "Learnings and Future Recommendations" at the end of the contract period?

Darko Kankaras 4 views 2 comments 0 points Most recent by BenB August 2020CS Technology
Health Scoring For Tech Touch Customers

Alex Tran 33 views 4 comments 0 points Most recent by Alex Tran August 2020CS Technology
Bug prioritization framework/process

Nick Maugeri 3 views 2 comments 0 points Most recent by Chad Horenfeldt August 2020CS Technology
Developing an Ideal Customer Profile

Pam Mantaring 21 views 5 comments 0 points Most recent by Anita Toth July 2020CS Technology
Adoption playbook

Manan Joshi 33 views 6 comments 0 points Most recent by Manan Joshi July 2020CS Conversations
SMB resources for tech touch & making transitions

Clint Kelson 19 views 5 comments 0 points Most recent by Andrew Harris July 2020CS Technology
Customer on-boarding: Journey Mapping

Gabriel Fallas 64 views 21 comments 0 points Most recent by Nandkishor Tripathi July 2020CS Technology
[Operator Excellence Series] Measuring relationships in B2B SaaS w/ Ziv Peled

[Deleted User] 14 views 21 comments 0 points Most recent by Sidd July 2020CS Technology
Idea: Interview the Customer who turned into a CSM

tjwwheel 3 views 3 comments 0 points Most recent by Kevin Mitchell Leonor July 2020CS Conversations
Churn Analysis

David Ellin 177 views 21 comments 0 points Most recent by Ed Powers July 2020CS Technology