Retention

Discussion List

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  Contact Goes Silent - What's is your Strategy

  BenB 43 views 18 comments 0 points Most recent by Devin Swindall August 2020CS Conversations
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  How do you approach CS territory planning?

  John Bosch 3 views 2 comments 0 points Most recent by Parker Chase-Corwin August 2020CS Technology
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  How do you present "Learnings and Future Recommendations" at the end of the contract period?

  Darko Kankaras 5 views 2 comments 0 points Most recent by BenB August 2020CS Technology
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  Health Scoring For Tech Touch Customers

  Alex Tran 15 views 4 comments 0 points Most recent by Alex Tran August 2020CS Technology
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  Bug prioritization framework/process

  Nick Maugeri 3 views 2 comments 0 points Most recent by Chad Horenfeldt August 2020CS Technology
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  Developing an Ideal Customer Profile

  Pam Mantaring 5 views 5 comments 0 points Most recent by Anita Toth July 2020CS Technology
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  SMB resources for tech touch & making transitions

  Clint Kelson 13 views 5 comments 0 points Most recent by Andrew Harris July 2020CS Technology
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  Idea: Interview the Customer who turned into a CSM

  tjwwheel 1 view 3 comments 0 points Most recent by Kevin Mitchell Leonor July 2020CS Conversations
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  [Operator Excellence Series] Measuring relationships in B2B SaaS w/ Ziv Peled

  [Deleted User] 14 views 21 comments 0 points Most recent by Sidd July 2020CS Technology
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  Insights on lead qualification by CSMs

  Effie Mansdorf 29 views 1 comment 0 points Most recent by Ed Powers July 2020CS Conversations
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  Adoption playbook

  Manan Joshi 21 views 6 comments 0 points Most recent by Manan Joshi July 2020CS Conversations
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  Alternative NPS and CSAT questions

  Effie Mansdorf 39 views 8 comments 0 points Most recent by Ed Powers July 2020CS Technology
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  Churn Analysis

  David Ellin 76 views 21 comments 0 points Most recent by Ed Powers July 2020CS Technology
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  Customer on-boarding: Journey Mapping

  Gabriel Fallas 17 views 21 comments 0 points Most recent by Nandkishor Tripathi July 2020CS Technology
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  Creating an Onboarding Framework/Strategy - Tools, Workflows, Practical Steps

  Archive User 11 views 1 comment 0 points Most recent by Ed Powers July 2020CS Technology
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  Promised v/s Provided

  Archive User 23 views 11 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  How do you measure CSM sentiment in health scorecards?

  Will Pagden 53 views 11 comments 0 points Most recent by Will Pagden July 2020CS Technology
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  What does Proactive Customer Success look like in your organization?

  Brian LaFaille 34 views 13 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  What Success management (including onboarding) software would you want to implement if you had to st

  Elizabeth Bukys 3 views 1 comment 0 points Most recent by Will Pagden July 2020CS Technology
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  What common mistakes do you see most often with Success Plans?

  [Deleted User] 7 views 15 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Anyone changed their Customer Health Score/Index to add or remove risk factors because of the pandem

  Anita Toth 3 views 17 comments 0 points Most recent by Matt Myszkowski July 2020CS Technology