Menu
Menu
Retention
Search
Home
›
Retention
Retention
«
1
…
13
14
15
16
17
18
19
»
New Discussion
New Discussion
Ask a Question
Expand for more options.
Discussion List
How do you present "Learnings and Future Recommendations" at the end of the contract period?
Darko Kankaras
1
view
2
comments
0
points
Most recent by
BenB
August 2020
CS Technology
Health Scoring For Tech Touch Customers
Alex Tran
11
views
4
comments
0
points
Most recent by
Alex Tran
August 2020
CS Technology
Bug prioritization framework/process
Nick Maugeri
1
view
2
comments
0
points
Most recent by
Chad Horenfeldt
August 2020
CS Technology
Developing an Ideal Customer Profile
Pam Mantaring
1
view
5
comments
0
points
Most recent by
Anita Toth
July 2020
CS Technology
SMB resources for tech touch & making transitions
Clint Kelson
11
views
5
comments
0
points
Most recent by
Andrew Harris
July 2020
CS Technology
Idea: Interview the Customer who turned into a CSM
tjwwheel
1
view
3
comments
0
points
Most recent by
Kevin Mitchell Leonor
July 2020
CS Conversations
[Operator Excellence Series] Measuring relationships in B2B SaaS w/ Ziv Peled
[Deleted User]
11
views
21
comments
0
points
Most recent by
Sidd
July 2020
CS Technology
Insights on lead qualification by CSMs
Effie Mansdorf
21
views
1
comment
0
points
Most recent by
Ed Powers
July 2020
CS Conversations
Adoption playbook
Manan Joshi
21
views
6
comments
0
points
Most recent by
Manan Joshi
July 2020
CS Conversations
Alternative NPS and CSAT questions
Effie Mansdorf
31
views
8
comments
0
points
Most recent by
Ed Powers
July 2020
CS Technology
Churn Analysis
David Ellin
64
views
21
comments
0
points
Most recent by
Ed Powers
July 2020
CS Technology
Customer on-boarding: Journey Mapping
Gabriel Fallas
11
views
21
comments
0
points
Most recent by
Nandkishor Tripathi
July 2020
CS Technology
Creating an Onboarding Framework/Strategy - Tools, Workflows, Practical Steps
Archive User
11
views
1
comment
0
points
Most recent by
Ed Powers
July 2020
CS Technology
Promised v/s Provided
Archive User
21
views
11
comments
0
points
Most recent by
Will Pagden
July 2020
CS Conversations
How do you measure CSM sentiment in health scorecards?
Will Pagden
51
views
11
comments
0
points
Most recent by
Will Pagden
July 2020
CS Technology
What does Proactive Customer Success look like in your organization?
Brian LaFaille
31
views
13
comments
0
points
Most recent by
Will Pagden
July 2020
CS Conversations
What Success management (including onboarding) software would you want to implement if you had to st
Elizabeth Bukys
1
view
1
comment
0
points
Most recent by
Will Pagden
July 2020
CS Technology
What common mistakes do you see most often with Success Plans?
[Deleted User]
1
view
15
comments
0
points
Most recent by
Will Pagden
July 2020
CS Conversations
Anyone changed their Customer Health Score/Index to add or remove risk factors because of the pandem
Anita Toth
1
view
17
comments
0
points
Most recent by
Matt Myszkowski
July 2020
CS Technology
Are you using Gong, Chorus.ai or something similar? I need your advice! Please.
Will Pagden
2
views
12
comments
0
points
Most recent by
Will Pagden
July 2020
CS Technology
Adding/Transitioning to a digital/tech touch model?
Brian Hartley
1
view
21
comments
0
points
Most recent by
Sana Farooq
July 2020
CS Technology
Agent CSAT, Customer effort Score or both after a recent support interaction?
Tanuj Diwan
11
views
12
comments
0
points
Most recent by
Tanuj Diwan
July 2020
CS Technology
«
1
…
13
14
15
16
17
18
19
»
New Discussion
New Discussion
Ask a Question
Expand for more options.
Welcome!
It looks like you're new here. Come join the largest customer success leadership community - sign in or register to get started.
Sign In
Register
New Post
New Post
New Discussion
Ask a Question
Quick Links
My Bookmarks
0
My Discussions
My Drafts
0
Best Of