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Anyone has an experience running a CS for software development company not SaaS?

Mohammad Abu Alsha'r 4 views 1 comment 0 points Most recent by Steph Scott March 2021CS Conversations

Private Message Spam

[Deleted User] 18 views 0 comments 0 points Most recent by [Deleted User] March 2021GGR Cafe

Fellow Intercom-ers (?) I need your input

Alexandra Kelsey 1 view 0 comments 0 points Most recent by Alexandra Kelsey March 2021CS Technology

Onboarding & Implementation Methodology - SaaS examples

Srikrishnan Ganesan 2 views 0 comments 0 points Most recent by Srikrishnan Ganesan March 2021CS Conversations

CSM Office Hours - Meeting Notes (03-16-21)

Jeremy Donaldson 2 views 0 comments 0 points Most recent by Jeremy Donaldson March 2021CS Conversations

Positioning and messaging on Voice of the Customer programs to drive high response rates

Sam Quirke 34 views 8 comments 0 points Most recent by Andrew Marks March 2021CS Technology

Customer Success Strategy - Specialize by Market/Industry/Solution etc. or One Size Fits All??

Jill Russack 51 views 0 comments 0 points Most recent by Jill Russack March 2021CS Conversations

Customer Advocacy - who owns it?

Simon Neve 13 views 1 comment 0 points Most recent by Steve Bernstein March 2021CS Conversations

Office Hours Suggestions

Krista Lugo 11 views 3 comments 0 points Most recent by Krista Lugo March 2021CS Conversations

Visualizing Customer Success: Building a Collection of Images

Jeremy Mulder 13 views 0 comments 0 points Most recent by Jeremy Mulder March 2021CS Conversations

Onboarding - SoW Sign-Off

Matt Myszkowski 38 views 9 comments 0 points Most recent by Ben Wright March 2021CS Technology

Product Roadmap

Andrey Tirel 2 views 1 comment 0 points Most recent by Markus Kjelsrud Pedersen February 2021CS Technology

Customer Success in a Product Led Model

Esben Friis-Jensen 4 views 2 comments 0 points Most recent by Lane Holt February 2021CS Technology

Playbooks in Salesforce

Angela Guedes 55 views 5 comments 0 points Most recent by Chris Rosa February 2021CS Technology

Incentivizing clients to attend training sessions

Jordan Silverman 27 views 12 comments 0 points Most recent by Ed Powers February 2021CS Conversations

Adoption playbooks

Jola Marvel 22 views 1 comment 0 points Most recent by Brian Hoffman February 2021CS Conversations

Customer Journey Map Consultants

Jonas Stanford 14 views 4 comments 0 points Most recent by Ed Powers February 2021CS Conversations

Including Competitors in Health Score

Joseph Beker 22 views 4 comments 0 points Most recent by Kevin Mitchell Leonor February 2021CS Conversations

Support Ticketing and Success Software

Stephen Shieh 5 views 1 comment 0 points Most recent by John Larson February 2021CS Technology

Strategies/Playbooks around Disengaged/lagging clients during implementations

Yash Shah 36 views 6 comments 0 points Most recent by Yash Shah February 2021CS Technology

Customer Health Dashboard Validation Analysis Spreadsheet

Ed Powers 21 views 0 comments 4 points Most recent by Ed Powers February 2021CS Technology

Guides to customers in Escalation

phil Davitt 13 views 1 comment 0 points Most recent by James Conant February 2021CS Conversations

Standing Recurring Calls with Customers - Am I missing the value?

Calista Rollogas 200 views 9 comments 0 points Most recent by Patrick Ruster February 2021CS Conversations

Gainsight - I'm having an awful onboarding experience. Looking for someone who has had a positive ex

Effie Mansdorf 54 views 11 comments 0 points Most recent by Srikrishnan Ganesan February 2021CS Technology

I'd like to hear from anyone that has an on prem hardware product and how you are measuring the risk

Melissa Logothetis 1 view 6 comments 0 points Most recent by Jim Jones February 2021CS Technology

Customer Coffee Corner

Matt Myszkowski 74 views 17 comments 0 points Most recent by Pam Micznik February 2021CS Conversations

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