Retention

Discussion List

• 
  How to identify and measure *time to first value metric* for customers?

  [Deleted User] 88 views 11 comments 0 points Most recent by Donna Weber November 2020CS Conversations
• 
  Customer Taxonomy

  Dave Epperly 1 view 3 comments 0 points Most recent by Dan Balcauski November 2020CS Technology
• 
  What the heck do I do with all this feedback? (CHURN PART 3)

  Anita Toth 11 views 0 comments 1 point Most recent by Anita Toth November 2020CS Technology
• 
  Quarterly Success/Account Plans

  Lawrence Waldman 11 views 7 comments 0 points Most recent by Yanira "Janita" Sesniak November 2020CS Technology
• 
  Fluidity of a Health Score

  Hugh Walker 51 views 3 comments 0 points Most recent by Will Pagden November 2020CS Technology
• 
  Re-Structuring Around Health Score

  Anna Alley 12 views 6 comments 0 points Most recent by Carl Hoffmann November 2020CS Technology
• 
  CSM Email Campaigns: Ideas & Best Practices

  Samantha Dixon 11 views 1 comment 0 points Most recent by Jarren Pinchuck November 2020CS Conversations
• 
  Assigning 2 CSM's for 1 Account

  Shari Srebnick 71 views 4 comments 0 points Most recent by Doug Moran November 2020CS Conversations
• 
  Health score bias ?

  Diana De Jesus 11 views 5 comments 0 points Most recent by Ed Powers November 2020CS Conversations
• 
  Framework for Customer Segmentation Survey

  Judith Taan 21 views 5 comments 0 points Most recent by Anita Toth November 2020CS Technology
• 
  Having difficult conversations

  Anita Toth 31 views 14 comments 0 points Most recent by Anita Toth November 2020CS Conversations
• 
  Unhappy Customers (CHURN PART 2)

  Anita Toth 1 view 0 comments 4 points Most recent by Anita Toth November 2020CS Conversations
• 
  How to increase survey response rates (CHURN PART 1)

  Anita Toth 31 views 0 comments 2 points Most recent by Anita Toth November 2020CS Technology
• 
  Customer Referrals

  Craig Jackson 21 views 2 comments 0 points Most recent by Craig Jackson November 2020CS Conversations
• 
  Increasing survey response rates

  Anita Toth 1 view 2 comments 0 points Most recent by Anita Toth November 2020CS Technology
• 
  Onboarding Survey Questions

  Tiffany Morin 97 views 17 comments 0 points Most recent by Carl Hoffmann November 2020CS Technology
• 
  Adoption Features: Survey/Benchmarking

  Baba Majekodunmi 11 views 4 comments 0 points Most recent by Baba Majekodunmi November 2020CS Conversations
• 
  Moment of Subscription (and how to get there)

  Peter S 1 view 0 comments 0 points Most recent by Peter S November 2020CS Conversations
• 
  Customer Success in Education Market

  Nicholas Ousley 3 views 1 comment 0 points Most recent by Silvia Yancheva November 2020CS Technology
• 
  Customer Cancellations - Who owns this process?

  Lauren Dunlop 21 views 2 comments 0 points Most recent by gurd3v November 2020CS Conversations
• 
  How do you reach your customers in a way that *ISNT* email?

  [Deleted User] 19 views 12 comments 0 points Most recent by Chris Rosa November 2020CS Technology
• 
  Lack of executive engagement at onboarding

  Numrah_Irfan 1 view 1 comment 0 points Most recent by Russell Bourne November 2020CS Conversations
• 
  Onboarding Processes

  Dan Cook 1 view 2 comments 0 points Most recent by Jordan Silverman November 2020CS Conversations
• 
  Learning from Churn/Conducting Post Mortems

  Dan Cook 41 views 14 comments 0 points Most recent by Anita Toth November 2020CS Conversations
• 
  What do your customer post-mortems look like?

  Lauren Mecca 13 views 9 comments 0 points Most recent by gurd3v October 2020CS Conversations
• 
  Training & Enablement for Enterprise Customers

  [Deleted User] 21 views 2 comments 0 points Most recent by Pam Micznik October 2020CS Conversations
• 
  Does anyone participate in a deal review process allowing "approval" of a good fit customer?

  [Deleted User] 1 view 8 comments 0 points Most recent by Miko Hinojosa October 2020CS Conversations
• 
  Setting SLA's (CSM or only Support Teams)?

  MarkusS 21 views 3 comments 0 points Most recent by Craig Jackson October 2020CS Conversations
• 
  Tiering Analysis Spreadsheet

  Ed Powers 1 view 0 comments 4 points Most recent by Ed Powers October 2020CS Technology
• 
  Salesforce Einstein

  David Jackson 1 view 1 comment 0 points Most recent by Christian Vijn October 2020CS Technology