Discussion List

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  TLC - Creating Value for Highest-Paying Customers

  Jared Orr 43 views 0 comments 0 points Started by Jared Orr August 2024 CS Conversations
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  Could Someone Give me Advise on Improving Customer Retention Rates in SaaS Companies?

  lizaclarraa 83 views 1 comment 1 point Most recent by Ed Powers July 2024CS Conversations
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  Evolving Value of Customer Success

  Shaun Porcar 86 views 0 comments 0 points Started by Shaun Porcar June 2024 CS Conversations
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  QBR Script and template

  EvaS 658 views 8 comments 2 points Most recent by Ed Powers June 2024CS Technology
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  Are Value Frameworks for Retention Effective?

  Eddie Chavez 89 views 0 comments 0 points Started by Eddie Chavez May 2024 CS Conversations
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  Performances Churn and NRR vs Accounting Churn

  Lyne 100 views 1 comment 0 points Most recent by Ed Powers February 2024CS Technology
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  Triggers for Non-Telemetry customers?

  AshleyGarza123 126 views 3 comments 0 points Most recent by Brian O'Keeffe January 2024CS Conversations
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  Advice for building CS in a Product Led Growth strategy

  Brandon Hemmelman 105 views 2 comments 0 points Most recent by Brandon Hemmelman January 2024CS Conversations
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  December 2023 Question of the Month

  Bernadette Risley 222 views 4 comments 0 points Most recent by Brian Aherne December 2023CS Conversations
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  "I Don't Believe In Customer Success", says Snowflake CRO Chris Degnen

  Camille Acey 1.5K views 2 comments 0 points Most recent by Anita Toth December 2023CS Conversations
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  Alternative CS Metrics

  Brian Hansen 307 views 6 comments 1 point Most recent by Brian Aherne November 2023CS Conversations
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  Risky account meetings

  Phil Weiss 167 views 11 comments 1 point Most recent by Cammo November 2023CS Technology
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  Customer Resourcing

  Doug Perenchio 188 views 5 comments 0 points Most recent by tejash_24 October 2023CS Conversations
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  GGR Podcast - Integrating Your CS Goals with Community

  Heather Wendt 73 views 0 comments 2 points Started by Heather Wendt October 2023 GGR Cafe
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  GGR Podcast - Scaling CS with Tessa Thorburn from Loom

  Heather Wendt 144 views 2 comments 0 points Most recent by Heather Wendt October 2023GGR Cafe
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  GGR Blog - 10 Secrets to Super Charge Your Community for Customer Success

  Heather Wendt 156 views 4 comments 0 points Most recent by Brian O'Keeffe October 2023GGR Cafe
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  Prevent Customer Churn

  Abhishek B 152 views 1 comment 0 points Most recent by Javed Maqsood September 2023CS Operations Conversations
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  GGR Podcast - Implementation is Not Onboarding

  Heather Wendt 139 views 1 comment 0 points Most recent by Jeffrey Kushmerek September 2023GGR Cafe
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  GGR Podcast - Scaled CS; Daphne Lopes - Hubspot

  Heather Wendt 152 views 0 comments 0 points Started by Heather Wendt September 2023 GGR Cafe
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  What's your worst post-sales-engagement story?

  Heather Wendt 810 views 15 comments 3 points Most recent by Brian O'Keeffe September 2023GGR Cafe
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  How are Ya'll Scaling?!

  Quis94 164 views 4 comments 0 points Most recent by Steve Bernstein August 2023CS Conversations
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  Customer Engagement & Business Review

  Abhishek B 354 views 8 comments 0 points Most recent by Lovlyn Andawey August 2023CS Conversations
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  Growing a Voice of Customer Program

  Brian Hansen 319 views 10 comments 2 points Most recent by Brian Hansen July 2023CS Technology
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  GGR Podcast - Scaled CS is all about efficiency

  Heather Wendt 115 views 2 comments 0 points Most recent by Jeffrey Kushmerek July 2023GGR Cafe
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  GGR Podcast - 10-minute trumpet - Take the pressure off your CSM Team

  Heather Wendt 38 views 0 comments 0 points Started by Heather Wendt July 2023 GGR Cafe
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  Looking to take partnerships to the next level

  Quis94 103 views 1 comment 0 points Most recent by EdPorter July 2023CS Conversations
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  CS Platform

  Nbaxby 369 views 1 comment 1 point Most recent by Shannon Nishi July 2023CS Technology