Retention

Discussion List

• 
  What Success management (including onboarding) software would you want to implement if you had to st

  Elizabeth Bukys 1 view 1 comment 0 points Most recent by Will Pagden July 2020CS Technology
• 
  What common mistakes do you see most often with Success Plans?

  [Deleted User] 7 views 15 comments 0 points Most recent by Will Pagden July 2020CS Conversations
• 
  Anyone changed their Customer Health Score/Index to add or remove risk factors because of the pandem

  Anita Toth 31 views 17 comments 0 points Most recent by Matt Myszkowski July 2020CS Technology
• 
  Are you using Gong, Chorus.ai or something similar? I need your advice! Please.

  Will Pagden 11 views 12 comments 0 points Most recent by Will Pagden July 2020CS Technology
• 
  Adding/Transitioning to a digital/tech touch model?

  Brian Hartley 51 views 21 comments 0 points Most recent by Sana Farooq July 2020CS Technology
• 
  Agent CSAT, Customer effort Score or both after a recent support interaction?

  Tanuj Diwan 21 views 12 comments 0 points Most recent by Tanuj Diwan July 2020CS Technology
• 
  Re-Engagement & Multi-Threading Strategies

  Ryan Creamore 21 views 2 comments 0 points Most recent by Matt Vadala July 2020CS Conversations
• 
  Client-Facing Education

  Alex Turkovic 21 views 7 comments 0 points Most recent by Samma Hafeez July 2020CS Technology
• 
  Customer Success for non SaaS B2B

  Mario Daniel Aguillón Anzaldo 21 views 4 comments 0 points Most recent by Ryan Creamore July 2020CS Technology
• 
  GIVING THE CUSTOMER BAD NEWS

  Kathleen Fava 31 views 10 comments 0 points Most recent by Thomas Seelbinder July 2020CS Conversations
• 
  Thoughts on paid trials?

  Alex Farmer 41 views 2 comments 0 points Most recent by Will Pagden July 2020CS Conversations
• 
  Who are decision makers & influencers in choosing a NPS, CSAT or a CS tool in your organization?

  Tanuj Diwan 21 views 17 comments 0 points Most recent by Will Pagden July 2020CS Technology
• 
  To DM or not to DM?

  Daniel Sonnenschein 31 views 27 comments 0 points Most recent by Will Pagden July 2020CS Technology
• 
  How many questions is too many questions in an NPS Survey?

  Will Pagden 185 views 15 comments 0 points Most recent by Will Pagden July 2020CS Conversations
• 
  Customer First Mindset

  Archive User 21 views 8 comments 0 points Most recent by Will Pagden July 2020CS Conversations
• 
  CSM Supporting New Product Launch

  Matt Myszkowski 71 views 10 comments 0 points Most recent by Scotty July 2020CS Conversations
• 
  Building Out Tech Touch - Here's what I'm doing (feedback/ideas welcomed!)

  Alex Tran 71 views 18 comments 0 points Most recent by Alex Tran July 2020CS Technology
• 
  Customer Journey Maps - Missing Elements

  David Ellin 31 views 10 comments 0 points Most recent by Will Pagden July 2020CS Conversations
• 
  Tracking Feature Request and Overall Client Feedback

  Bradley New 1 view 21 comments 0 points Most recent by Will Pagden July 2020CS Technology
• 
  Question for an interview: Losing low ARR customers

  lvautour 16 views 8 comments 0 points Most recent by Shaun Porcar July 2020CS Conversations
• 
  Customer segmentation and engagement should change within the customer lifecycle and divided simply

  Effie Mansdorf 33 views 6 comments 0 points Most recent by Thomas Seelbinder July 2020CS Technology
• 
  CSM to CSM Client Hand Off - External Communication

  Jeremy Owsley 21 views 5 comments 0 points Most recent by Ronald Krisak July 2020CS Conversations
• 
  Moving from reactive to proactive

  Vasu 21 views 6 comments 0 points Most recent by Vasu July 2020CS Technology
• 
  Average BoB size per CSM?

  Thomas Fortier 1K views 6 comments 0 points Most recent by Thomas Fortier July 2020CS Technology
• 
  Has anyone built a playbook for driving customer retention after a data breach situation?

  [Deleted User] 1 view 2 comments 0 points Most recent by David Ellin July 2020CS Conversations