Discussion List

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  Re-Engagement & Multi-Threading Strategies

  Ryan Creamore 11 views 2 comments 0 points Most recent by Matt Vadala July 2020CS Conversations
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  Client-Facing Education

  Alex Turkovic 11 views 7 comments 0 points Most recent by Samma Hafeez July 2020CS Technology
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  Customer Success for non SaaS B2B

  Mario Daniel Aguillón Anzaldo 21 views 4 comments 0 points Most recent by Ryan Creamore July 2020CS Technology
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  GIVING THE CUSTOMER BAD NEWS

  Kathleen Fava 11 views 10 comments 0 points Most recent by Thomas Seelbinder July 2020CS Conversations
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  Thoughts on paid trials?

  Alex Farmer 11 views 2 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Who are decision makers & influencers in choosing a NPS, CSAT or a CS tool in your organization?

  Tanuj Diwan 21 views 17 comments 0 points Most recent by Will Pagden July 2020CS Technology
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  To DM or not to DM?

  Daniel Sonnenschein 31 views 27 comments 0 points Most recent by Will Pagden July 2020CS Technology
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  How many questions is too many questions in an NPS Survey?

  Will Pagden 131 views 15 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Customer First Mindset

  Archive User 2 views 8 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  CSM Supporting New Product Launch

  Matt Myszkowski 21 views 10 comments 0 points Most recent by Scotty July 2020CS Conversations
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  Building Out Tech Touch - Here's what I'm doing (feedback/ideas welcomed!)

  Alex Tran 1 view 18 comments 0 points Most recent by Alex Tran July 2020CS Technology
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  Customer Journey Maps - Missing Elements

  David Ellin 1 view 10 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Tracking Feature Request and Overall Client Feedback

  Bradley New 1 view 21 comments 0 points Most recent by Will Pagden July 2020CS Technology
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  Question for an interview: Losing low ARR customers

  lvautour 1 view 8 comments 0 points Most recent by Shaun Porcar July 2020CS Conversations
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  Customer segmentation and engagement should change within the customer lifecycle and divided simply

  Effie Mansdorf 11 views 6 comments 0 points Most recent by Thomas Seelbinder July 2020CS Technology
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  CSM to CSM Client Hand Off - External Communication

  Jeremy Owsley 11 views 5 comments 0 points Most recent by Ronald Krisak July 2020CS Conversations
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  Moving from reactive to proactive

  Vasu 1 view 6 comments 0 points Most recent by Vasu July 2020CS Technology
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  Average BoB size per CSM?

  Thomas Fortier 953 views 6 comments 0 points Most recent by Thomas Fortier July 2020CS Technology
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  Has anyone built a playbook for driving customer retention after a data breach situation?

  [Deleted User] 1 view 2 comments 0 points Most recent by David Ellin July 2020CS Conversations
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  Customer Experience W/out SaaS

  Meghan Price 41 views 7 comments 0 points Most recent by Scott Morgan June 2020CS Conversations
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  After a merger: how to combine CS teams

  James Fisher 51 views 5 comments 0 points Most recent by Scott Morgan June 2020CS Technology
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  High Touch vs Low Touch with differing contract vehicles

  Jim Ashley 22 views 11 comments 0 points Most recent by Sidd June 2020CS Technology
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  Playbooks/pro tips for mitigating churn risk brought on by M&A?

  Matt Timmins 1 view 7 comments 0 points Most recent by Steve Bernstein June 2020CS Conversations
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  Can anyone share a sample QBR template (frameworks) for a CRM Software (Salesforce, etc) ?

  Sidd 21 views 7 comments 0 points Most recent by Sidd June 2020CS Conversations